ChurnZero

FEBRUARY 9, 2021

To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience.

Customer Success 52

Customer Success Customer Journey Mapping Consulting 2021 52

CustomerSuccessBox

DECEMBER 6, 2021

All thanks to our leaders who have been contributing to the community to shape and evolve it in the way see it today. In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. Rick Adams. Lincoln Murphy. Dave Jackson. Did we miss out on a few more influencers?

2022 52

2022 Customer Success 2021 Consulting 52

CustomerSuccessBox

JUNE 8, 2022

Rick Adams is the Founder and CEO of Practical CSM. We asked Rick to share his opinion on customer churn and retention. Check out Rick’s interview where she gives insights into how you can manage churn efficiently. A: Okay, well, my name is Rick Adams and I’m the CEO and founder of Practical CSM.

Management 52

Management Travel Measurement Customer Success 52

SurveySparrow

NOVEMBER 26, 2019

We all have our own share of lackluster days. These are the times when you need some powerful source of inspiration to cut right through the mundanity. So, we thought, why not share it with our readers too? Sometimes an inspiring quote by our role model or an influential thought leader is all that takes to make our day.

Marketing 90

Marketing Social Media Advertising Brands 90

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Understand your team members better. Leaders lead their teams to a new path everyday. Be at the forefront to lead their teams. He raises some powerful questions that all start with why. Books on Team Building and Leading.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

Ascribe

SEPTEMBER 16, 2023

Uncovering hidden insights Editor’s note: Rick Kieser is CEO of Ascribe. With the introduction of machine learning algorithms such as generative adversarial networks (GANs), AI has become more powerful and capable of creating convincingly authentic content. He can be reached at rick.kieser@goascribe.com.

Social Media 52

Social Media NPS 2022 Insights 52

Chattermill

MAY 12, 2019

We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great experience for customers, here’s our advice for getting an edge: Read books.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. While we have taken every care to ensure our selection is unbiased, we humbly admit that we do have blind spots. Rick Adams. Sign up for our newsletter.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. While all care has been taken to ensure our selection (presented in no particular order) is free of bias, we understand we might have had our blind spots.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. USP: Builds strong team spirit and collaboration.

Communication 62

Communication Multi-Channel Culture Social Media 62

CustomerSuccessBox

MARCH 3, 2022

No matter at what stage we are in our career, learning is a never-ending thing. Let’s unleash our minds to keep leveling up the expertise by deepening our knowledge. What do you need to know about scaling a sales team? Learn the modern approach of structuring teams and building products.

Books 52

Books 2022 Customer Success Management 52

SmartKarrot

FEBRUARY 2, 2022

Prithwi Dasgupta: Founder and CEO, SmartKarrot (Host) Irit Eizips: CEO, CSM Practice Peter Armaly: Senior Director of Customer Success Strategy and Enablement, Oracle Rick Adams: Founder and CEO, PracticalCSM Sue Nabeth Moore: Co-founder, Success Chain. This is a cross-functional initiative to adopt customer success for our entire company.

2022 19

2022 2021 Customer Success Webinar 19

ProProfs Chat

DECEMBER 12, 2019

Customer service is the experience we deliver to our customers. Historically, our number-one growth driver has been from repeat customers and word of mouth.” – Unknown. “It “Happy customers are your biggest advocates and can become your most successful sales team.” It’s the promise we keep to the customer.

Customer Service 80

Customer Service Customer Experience Advertising Customers 80

Experience Matters

APRIL 7, 2015

Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group). Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge.

2015 97

2015 Multi-Channel 2014 CEM 97

Qualtrics

NOVEMBER 21, 2019

Our members always come first,” says Brad. Peloton’s ‘voice of our members’ program informs everything we do, from developing new product features like “now playing” and music playlist previews to creating entirely new products, like the Peloton Tread,” he says. Our calls aren’t scripted. Read how John built a global CX team.

2020 22

2020 Retail Entertainment Leadership 22

Grade.us

JANUARY 21, 2020

Edmunds users understand the power of online reviews. The team at Edmunds made a surprising discovery. That’s by design; the Edmunds team prefers to reduce the number of barriers preventing customers from sharing genuine feedback. ” What does this mean for car dealerships like yours? ” There it is!

Automotive 31

Automotive Advertising Consumers Sales 31

Alida

DECEMBER 20, 2017

According to Rick Parrish, a Forrester principal analyst serving CX professionals, at the core of the issue is a lack of solid, foundational skills required to drive meaningful results. “It’s our job to ensure our research is robust and its messages are taken seriously.”

2017 154

2017 Retail Insights Innovation 154