perspectives report the-state-of-subscription-services-spending 
Totango
DECEMBER 6, 2021
Older approaches viewed the customer journey from the perspective of the seller, visualizing the customer experience as a linear progression toward sales conversion using the image of a funnel channeling prospects toward sales. What 2021 Taught SaaS Businesses about Customer Success.
West Monroe
NOVEMBER 18, 2021
West Monroe recently released a survey on The State of Subscription Services Spending. That report showed some significant and consistent trends in the world of consumer subscription services spending. It also found that the subscriptions that are top of mind are regularly changing.
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West Monroe
NOVEMBER 18, 2021
West Monroe recently released a survey on The State of Subscription Services Spending. That report showed some significant and consistent trends in the world of consumer subscription services spending. It also found that the subscriptions that are top of mind are regularly changing.
Help Scout
MAY 12, 2021
Great customer service delivers real business value. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. For a person to become your customer, they need to engage with your products or services at least once. What is customer retention and how is it measured?
Education Services Group
MAY 23, 2022
Peter Armaly. VP of Customer Success. Nick Mitchell. Customer Success Manager. Sheik Ayube. VP of Business Development. It’s easy to forget how many different types of shoes there are in the world: heels, wingtips, wedges, loafers, even a pair or two of crocs. Your digital transformation is late. Don’t fall behind. Get a Program Manager.
Gainsight
APRIL 15, 2022
In a world where SaaS and tech are transforming businesses with recurring revenue models and subscription-based products and services, even the most established enterprise players need to adapt. Traditional on-premise, contract-based relationships are being replaced by cloud-based, flexible subscriptions. Spider-Man.
Fox Metrics
AUGUST 31, 2020
Web analytics is often defined as the measurement, collection, analysis, and reporting of what’s happening on a website, from what the visitors are doing to where they come from and more. Managing a start-up comes with a lot of uncertainties. Everyone goes into business, believing their ideas and strategies are superior.
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