Remove perspectives resource practical-approach-to-implementing-industry-in-manufacturing
article thumbnail

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. I remember spending over 40 minutes trying to get change for a €20 bill in Paris until a kind stranger finally understood what I was asking for.

article thumbnail

How manufacturers can help partners embrace a digital supply chain

West Monroe

This article was originally featured in the April/May 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Consider the example of a contract manufacturer that produces and packages beverages. All Rights Reserved.

2022 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2022 Energy & Utilities Outlook

West Monroe

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

2022 40
article thumbnail

Customer Experience Trends for Organisations in India- 2019

Pink Guava

From a dull period after demonetisation, GST implementation along with newer challenges spurring in each and every sector, 2018 saw growth enhancing for the organisations to cheer. Typically, a customer approaches many sources including offline channels before deciding “when and how to buy”.

2019 40
article thumbnail

Building the factory of the future with a digital mindset

West Monroe

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. But a dark factory is far from how most manufacturers are thinking about their future—at least for now.

article thumbnail

Timing is Everything: When to Send Your NPS Survey for Maximum Impact

SurveySensum

And each of them has a different approach when it comes to understanding and measuring overall customer satisfaction and loyalty. After working with many businesses across different industries, we have listed down the right time to send the right NPS survey using robust NPS software. You’ll simply ignore it, right? Sounds a bit much?

NPS 52
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. LinkedIn : [link] /. Website : [link].

2020 132