ClientSuccess

SEPTEMBER 3, 2020

In the first post of this two-part series, I addressed a key question that often surfaces about who owns the renewal. In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? How to Transition Comp Plans.

Customer Success 111

Customer Success Management Download NPS 111

Circular Edge

JANUARY 31, 2023

Blog Credit: Tom Kelly, January 30, 2023 (7 Success Factors In Building a Highly Effective Office of the CFO | NetSuite) An important key to success for any growing company is to ensure the office of the CFO evolves beyond its traditional focus on record to report. Deadlines are also getting tighter. Deadlines are also getting tighter.

Financial 52

Financial Government Books Competitive Advantage 52

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 115

Social Media Management Brands Communication 115

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. In this blog, we focus on the definition of a client partner, their job role, and their job description. Some employers might consider a combination of education and experience as an equivalent.

Consulting 10

Consulting B2B Customer Success Communication 10

BirdEye

MARCH 27, 2023

In this blog post, we’ll share 10 key steps on how to start a business to give it the best chance for success. A concept is not a complete business plan. A concept is not a complete business plan. That might seem like a good thing but it’s actually a major hurdle when starting a business.

Banking 10

Banking Insurance Social Media Advertising 10

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. What do Experts have to say?

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

BirdEye

NOVEMBER 30, 2022

You’ll be able to develop a solid plan with clearly identified goals and post stellar content to meet those goals seamlessly. We’ll explain how to plan your content strategy, the best ways to reach your followers, and how to reach the results you want to see. Plan your content 5. with your goals 2.

Social Media 52

Social Media B2C B2B Measurement 52

BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. Are you ready to uncover the secrets your competitors wish you didn’t know? Continue scrolling to discover more.

Social Media 71

Social Media Events Connections Engagement 71

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coach your service team strategically.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Gainsight

FEBRUARY 3, 2020

Timeline already enables CS teams to keep tabs on all things customer activity, but these enhancements take functionality to the next level. Adoption Explorer provides a granular look into how customers are using your product directly within their 360 Customer View. A lot happened to the Gainsight platform in 2019. Adoption Explorer.

2020 52

2020 Customer Success 2019 Webinar 52

Amity

APRIL 24, 2017

From the day the three co-founders started the company, its business plan, and its culture, Customer Success has been at the forefront of all things Loopio. Being the keener that I was, I volunteered to work out an implementation plan, and that’s how Customer Success was born at Loopio. It was very unexpected.

Customer Success 93

Customer Success Culture Books Metrics 93

Centercode

FEBRUARY 20, 2019

For another, there haven’t always been established structures and defined resources readily available. For another, there haven’t always been established structures and defined resources readily available. You need a plan of attack. Key Beta Testing Takeaways (If You’re Short on Time). Create a Plan.

Feedback 66

Feedback Download Webinar Presentation 66

Magellan Solutions

FEBRUARY 24, 2022

The key to your business’s success is to get good leads. Outsourcing Lead Generation: A Comprehensive Guide for Choosing the Right Provider. Have you ever heard about Lead Generation ? For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. That’s where outsourcing leads come in.

Social Media 40

Social Media B2B B2C Sales 40

Amity

AUGUST 5, 2016

Prior to joining Achievers, I worked at several other successful software companies in the area of customer enablement and best practices, I knew that I loved working directly with customers, and that I had the skills and the passion to stay even more closely connected to them. What does success look like for them?

Customer Success 91

Customer Success Culture Customers 2011 91

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Creating an insightful customer feedback questionnaire can seem daunting.

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

Grade.us

MARCH 12, 2019

She's a wealth of insights and consistently contributes actionable and strategic blogs for Moz.com. Local search and local marketing is a burgeoning industry, yet it still flies under the radar for many small business and enterprises alike. On the evolution of the local marketing industry in the 21st century. Do the homework!

Marketing 36

Marketing 2019 Social Media Consumers 36

Grade.us

MAY 28, 2019

If you're looking for a comprehensive list of creative, marketing and communication tools your agency can use to serve your clients, you've come to the right place. In part one, we shared our epic list of agency management tools. One other thing, there’s a bit of overlap here. Website Creation and Management tools.

2019 37

2019 Marketing Social Media Advertising 37

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. W hat once was a luxury that only a few companies had the resources to invest in (think Amazon and Netflix), has now become a staple on the CEO agenda. A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101