ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? The QBR has become an industry staple—and polarizing topic—in customer success. QBRs, when designed with respect to customer needs, are an effective tool to gain strategic alignment between a vendor and an account.

Presentation 52

Presentation Customers Engagement Customer Success 52

C Space

APRIL 24, 2020

In a COVID-19 development very few people could have predicted, Lysol and Dettol maker Reckitt Benckiser Plc has stated that “under no circumstance” should its disinfectant products be administered into the human body, through injection, ingestion or any other route.

2020 52

2020 Brands Banking Retail 52

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. She had bad acne and tried everything to help clear it up. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany.

2016 111

2016 2017 Customer Experience Social Media 111

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

2020 132

2020 Customer Experience Magazine Consulting 132

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates. They need to massively scale.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Qualtrics

MAY 5, 2020

As organizations around the world shift how they operate in response to the coronavirus (COVID-19) pandemic, the tech industry is playing its part with innovations on everything from product, to pricing, and operations to support their customers. Supporting your customers through difficult times.

Customer Confidence 26

Customer Confidence Innovation Travel Events 26

SurveySparrow

MARCH 19, 2021

In a co-working space, a CEO was shouting at his customer support lead over the lack of retained customers they had. . I gave them all the time in the world to set up the customer support department. But I’m still seeing customers going away every month, damn it.” . “We Customer Support: The right way.

Social Media 52

Social Media 2021 Customers Document 52

C3Centricity

JUNE 28, 2018

Did you know that CMOs have the shortest average term of office of any chief in the C-suite, according to a recent report by Korn Ferry? So just how long have you been in your position? So just how long have you been in your position? It is therefore important that a new CMO quickly makes an impact. Why is this?

Marketing 59

Marketing Brands Information ROI 59

C3Centricity

JUNE 28, 2018

Did you know that CMOs have the shortest average term of office of any chief in the C-suite, according to a recent report by Korn Ferry? So just how long have you been in your position? So just how long have you been in your position? It is therefore important that a new CMO quickly makes an impact. Why is this?

Marketing 54

Marketing Brands Information ROI 54

Currency Alliance

FEBRUARY 26, 2019

Some are sexy, some are practical, and some have been underway for years – but far frblom perfected. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45