Russel Lolacher

MAY 1, 2023

In this episode of Relationships at Work, Russel chats with culture consultant and wellness counsellor Rita Chand on what bullying in the workplace feels like, looks like and what we can do about it. she created called “How to Recognize When You’re Being Bullied in the Workplace.” And she specializes in recognizing bullying.

Culture 98

Culture Workshop Books Definition 98

Beyond Philosophy

NOVEMBER 2, 2014

Toxic employees are people who poison the culture at work. Some of them are outright toxic, vocal in communicating it. There is another group, however, that is far more sinister than these loud mouthed bad apples: The secretly toxic employees. What makes a toxic employee? Toxic Employees Are Contagious.

Culture 74

Culture Employee Experience Reference Books 74

SurveyGizmo

JULY 23, 2018

From school bullying to workplace bullying, the level of unwanted and aggressive behavior is now a national conversation, placing pressure on state and local lawmakers to take legislative action.  In the context of the workplace, bullying can impact employee satisfaction, customer loyalty, and the overall experience of the organization. 

Healthcare 63

Healthcare Culture Employee Experience Competitive Advantage 63

One Millimeter Mindset

FEBRUARY 4, 2021

For starters, when decisions need to be made, naysayers seem to crawl out of the virtual workplace woodwork. And yes, sometimes, there is a toxic relationship or two involved. Are you making things happen, together, or not? Typically you and I encounter that word as a stall tactic. These are not easy conversations to have.

Leadership 81

Leadership Workshop Innovation Consulting 81

Playvox

SEPTEMBER 14, 2021

Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. In fact, research shows that culture plays a bigger role than salary and perks. Below the water is a company’s culture. What is Culture?

Culture 59

Culture Contact Center Leadership Engagement 59

One Millimeter Mindset

OCTOBER 10, 2018

Also, workplace culture is overpopulated by slackers, order-takers and toxic co-workers, rather than innovators and creatives. Lack of professional opportunities erodes workplace engagement. Then, professionally boring workplaces create consistently mediocre levels of quality and productivity. Take action!

B2C 69

B2C Workshop Customer Retention Customer Success 69

ChurnZero

APRIL 1, 2022

Some say that imposter syndrome is nothing more than a side effect of toxic work culture. I fully agree that a toxic culture can foster or trigger imposter syndrome,” says Sharon. If toxic culture is the source, your next steps might be to advocate to change the culture from within.

Customer Success 98

Customer Success Culture Leadership Customers 98

ProProfs Chat

JULY 20, 2021

” For employers, understanding how satisfied and engaged their employees are at the workplace has become paramount. . An employee satisfaction survey aims to understand how happy or unhappy your employees are at the workplace. Understand Work Culture. What Is an Employee Satisfaction Survey? Image Source: ISACA.

Social Media 72

Social Media Net Promoter Score Feedback Culture 72

Russel Lolacher

JULY 26, 2022

In this episode of Relationships at Work, Russel chats with workplace violence prevention advisor and consultant Felix Nater on the impacts of violence and non-violent behaviour in the workplace, its impact on culture and steps to avoid it. The definition of workplace violence. PLAY AND SUBSCRIBE. Google Podcasts.

Leadership 94

Leadership Consulting Fashion Employee Experience 94

CX Journey

MARCH 22, 2017

Image courtesy of lambert03 Is your work environment toxic? I recently read an article in Forbes titled 5 Signs You're in a Toxic Workplace. A few years ago, I wrote a post called A Culture of Distrust. Take a look, as this type of culture is definitely toxic. And quite toxic. Don't worry.

Culture 38

Culture Leadership 2014 Employee Experience 38

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. Service Culture Book. Personalization’s relationship to culture fit. Or does personalization, but up against cultures?

Engagement 52

Engagement Culture Measurement Employee Experience 52

Qualtrics

NOVEMBER 9, 2021

But that’s not the only reason why: Leaders are also burned out from a workplace culture that doesn't support, sustain, or restore their well-being. Provide training and toolkits about how to navigate being more inclusive in the workplace. In 2022, there needs to be a cultural shift in how organizations support leaders.

2022 52

2022 Employee Experience Leadership Culture 52

Second to None

APRIL 26, 2018

This group of service employees has a huge impact on consumers’ perception of your organization, and can either help create more brand ambassadors , or leave a toxic taste in the mouths of your customers. Beyond mystery shopping programs, another great way to improve employee performance is to implement employee feedback programs.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

Kitewheel

MARCH 8, 2019

However you feel about unions, the pro-labor organizing efforts of the past shaped the modern international workplace dramatically, fighting for the 5-day work week and the 8-hour workday. With this in mind, it’s not a stretch to say that the women in your workplace are likely to be the most plugged in and engaged members of your team.

Employee Experience 40

Employee Experience Events Culture Leadership 40

Russel Lolacher

JANUARY 8, 2022

In episode three of Relationships at Work, I chat with Kate Nasser , author and People-Skills Coach, as we look at identifying negativity in the workplace and how to address it for ourselves and for our organization. The impact negativity has on a culture and individually. How would you define negativity in the workplace?

Culture 52

Culture Leadership Books Management 52

Russel Lolacher

MAY 7, 2023

In this episode of Relationships at Work, Russel chats with DEI consultant and author Minette Norman on the playbook to follow to create psychological safety and be more human in the workplace. Before that she was the VP of Engineering Practice at Autodesk, helping their culture be more inclusive. And I loved it. Great things.

Feedback 102

Feedback Books Culture Consulting 102

SurveySparrow

MAY 21, 2019

And really, I cannot think of a more toxic ignorance than that. Culture Amp. Essentially a social platform, Motivosity is a different kind of employee engagement software that actively boost team morale and helps make a happier workplace. Worst of all, many employers just do not know how their employees feel about them even.

Engagement 75

Engagement 2019 Culture Feedback 75

ProProfs Chat

AUGUST 19, 2020

So how do you possibly take your service policies out of presentation slides and build your business culture around them? Such service standards can help you establish a business culture around ‘customer-centricity,’ and they often act as holy guidelines for your customer service representatives. A big ‘ Business Sin ’ indeed. .

Customer Service 105

Customer Service Net Promoter Score Airlines Touchpoint 105

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. What speaking well (and not speaking well) looks like in the workplace. Google Podcasts. KEY TAKEAWAYS. Why speaking well is important.

Culture 52

Culture Books Communication Leadership 52

Russel Lolacher

JANUARY 2, 2023

How selfish leadership can hurt a company culture. What to do if leadership doesn’t want to model good culture. “Culture is driven top down and felt bottom up. The only people that know the company culture is the bottom of the org chart. But it’s literally definitive for the workplace for me.

Leadership 52

Leadership Culture Books Financial 52

SurveySparrow

FEBRUARY 27, 2021

Certain bosses fall on the extreme end of the spectrum- toxic people who enjoy verbally abusing their subordinates under this category. The question arises at this juncture- Are your employees satisfied with the company culture and their team? Patience is an underrated trait; it has its rewards, especially at the workplace.

Document 52

Document Communication Consulting Culture 52

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. And we got to see clearly the equation change for what employees value in the workplace. Thanks for that.

Leadership 98

Leadership 2015 Government Books 98

Andrew Mcfarland

AUGUST 5, 2019

Not always, of course, but would you agree if you found out they were leaving because your workplace culture was toxic? Having valued employees depart your company can be a good thing. While normally I agree that valued employees departing.

Culture 48

Culture 48

CSM Magazine

JULY 15, 2021

The effects of bad leadership in the workplace can be detrimental to a company. When management don’t listen to staff and avoid responsibility, the entire workplace is impacted. Below we are going to take a look at six issues that can occur with poor workplace leadership. Poor management leads to toxic workplace culture.

Leadership 52

Leadership Customer Satisfaction Culture Management 52

Russel Lolacher

MAY 30, 2022

There’s no such thing as great cultures without great leaders.”. As we were talking about before, everybody, you know, I get calls, weekly, you know, the companies, they want to overhaul their culture, it starts with the leaders, tell me a little bit about your leadership team. How trust is an outcome, not a value of leadership.

Leadership 52

Leadership Culture Books Airlines 52

Russel Lolacher

MAY 8, 2022

In this episode of Relationships at Work, Russel chats with Neal Dlin , founder and Chief Human Experience Officer of customer and employee experience consultancy Chorus Tree, on intention and action alignment at work, including how it can impact culture, the role of leadership and employees, and how curiosity can help. Neal Dlin.

Leadership 52

Leadership Culture Employee Experience Insurance 52

Think Customers

SEPTEMBER 15, 2020

When does hustle culture become abusive and dangerous? Toxic company cultures are all too common in modern businesses. One in five Americans have left a job in the past five years due to bad company culture, according to a recent SHRM report on workplace culture. Not a single company of mine does.

Culture 52

Culture Magazine Fashion 2015 52

Grade.us

SEPTEMBER 22, 2020

Offer a toxic or dysfunctional work environment. “Glassdoor’s OpenCompany program recognizes employers that proactively promote and embrace workplace transparency; in turn, letting prospective employees know that they’re committed to workplace transparency. Attempt to game the system with fake reviews.

Social Media 26

Social Media Advertising Feedback Customers 26

Russel Lolacher

OCTOBER 3, 2022

What you need to know to understand if you’re finding the right culture for you. But you’re right, it also has to kind of be nurtured within a culture that gets it. I love this idea, because we are talking the podcast is about relationships at work and the employee culture experience.

Culture 98

Culture Employee Experience Connections Brands 98

Russel Lolacher

FEBRUARY 13, 2023

In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. And they are working on improving culture, everything and the way they treat their people. Do you know what your strengths are?

Brands 98

Brands Presentation Leadership Communication 98

Qualtrics

JANUARY 7, 2020

What are workplace ethics? Workplace ethics are a set of moral guidelines that an organization lives by. Leaders are in a position of power, and if they start to make unethical decisions it can quickly lead to a toxic workplace culture.”. Common ethical moments that can arise in the workplace.

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2019 Leadership Social Media Culture 26

Forrester's Customer Insights

JUNE 11, 2020

Learn how the culture set by the CISO can help retain your best IT security talent.

Culture 39

Culture Employee Experience Leadership Management 39