what-elephants-and-customer-experiences-have-in-common 
CSM Magazine
FEBRUARY 7, 2023
Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Unleash the chatbot!
Daniel Group
SEPTEMBER 13, 2019
From time to time, even the best companies fail to deliver a great customer experience. So, when bad experiences happen businesses shouldn’t be surprised; they should be ready to make things right. It’s a win-win for both company and customer. Customer experience lemons become lemonade. What to do?
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Ian Williams
OCTOBER 31, 2016
The term customer centricity has been around for years, however it is only really in the past five years that organisations have begun to pay it any real attention. Customer centricity is somewhat of a curate’s egg, with some good bits and some bad bits. After all, it is the customers that ultimately pay all of our wages.
ShepHyken
MAY 22, 2017
Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. 5 Fun and Inexpensive Customer Appreciation Ideas by Aja McClanahan. Great common sense – that unfortunately is not so common!
Bold360
FEBRUARY 26, 2020
Our team just got back from yet another energizing and inspiring Pink Elephant conference, one of the world’s biggest gatherings of IT Service Management professionals and thought leaders. Many organizations have knowledge management (KM) programs—but people aren’t using them. Employees want more and better self-service knowledge.
C3Centricity
NOVEMBER 4, 2020
From smarter homes to an improved online experience, people have a lot to gain from the situation. This is why UX design is vital to satisfying our customers’ demands and needs. Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ). Digital Commerce 360).
Kustomer
DECEMBER 3, 2020
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Chris Warticki from Epicor to discuss meeting customer service expectations with balance. Learn how Chris balances customer satisfaction by listening to the podcast below. Utilizing Company Investments.
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