UJET

JUNE 9, 2020

UJET has first-hand experience with helping our customers move towards cloud-native customer support. The UJET customer support platform is industry agnostic. The UJET platform enables support organizations to customize their individual support experience. This is why companies across different industries trust UJET.

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Customer Success Contact Center Omnichannel 2020 72

UJET

OCTOBER 22, 2020

partnered with UJET to roll out a unified customer experience in just 30 days. By partnering with UJET, ByNext reduced their call wait time by 11 minutes and simplified the agent experience—all customer information is now available in one intuitive dashboard. But with UJET, you don’t have to compromise.

Omnichannel 90

Omnichannel Consumers Brands Contact Center 90

Calabrio

JUNE 30, 2020

That’s why I’m so excited about Calabrio’s new partnership with UJET, where we’ve combined UJET’s modern customer support capabilities with Calabrio’s leading workforce and customer engagement solutions. Learn more about Calabrio and UJET’s partnership. and that certainly doesn’t foster empathy. Here’s how.

Contact Center 87

Contact Center Omnichannel Connections Communication 87

UJET

FEBRUARY 26, 2021

In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. 99% rate UJET with 4-or-5 stars (out of 5). *97% Below are a few of our favorite reviews from customers who have recently shared their thoughts on the UJET platform. . “I

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Contact Center 2021 Download Blog 56

UJET

DECEMBER 10, 2020

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. And this is exactly how the UJET Virtual Agents are meant to be used.

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Virtual Agent Customer Service Average Handle Time Contact Center 72

UJET

DECEMBER 10, 2020

The UJET Virtual Agents. At UJET, we believe your customers should be able to speak naturally when interacting with AI. To deliver the highest level of customer satisfaction, we designed our UJET Virtual Agents with robust AI, ML, and NLP capabilities. And this is exactly how the UJET Virtual Agents are meant to be used.

Virtual Agent 72

Virtual Agent Customer Service Average Handle Time Contact Center 72

UJET

OCTOBER 22, 2020

partnered with UJET to roll out a unified customer experience in just 30 days. By partnering with UJET, ByNext reduced their call wait time by 11 minutes and simplified the agent experience—all customer information is now available in one intuitive dashboard. But with UJET, you don’t have to compromise.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72

Calabrio

DECEMBER 8, 2020

I recently chatted with Vasili Triant, chief operating officer for cloud contact center platform provider UJET , about this data disparity threat and how UJET’s new partnership with Calabrio can end data disparity once and for all. Why is it such a problem for contact centers? UJET recently announced something called “CCaaS 3.0.”

Contact Center 59

Contact Center Multi-Channel 2020 NPS 59

UJET

JULY 7, 2020

It also proves why a unified workforce engagement solution is necessary. Learn more about UJET and Calabrio and see the partnership in action. The post How a Workforce Engagement Solution Benefits Remote Customer Support appeared first on UJET Blog. Seamless Data Reporting and Revealing Trends.

Engagement 106

Engagement Contact Center Call Recording Metrics 106

UJET

JUNE 25, 2021

a mobile app that connects pet owners to sitters and dog walkers in a given area, embraced the streamlined mentality by leveraging UJET to integrate voice calls directly into their app. So while you’re obsessing over data and traffic and how and why customers flit from web to email to text and back again, the customers themselves are not.

Customer Journey 82

Customer Journey Customer Experience Contact Center Omnichannel 82

UJET

JULY 7, 2020

It also proves why a unified workforce engagement solution is necessary. Learn more about UJET and Calabrio and see the partnership in action. The post How a Workforce Engagement Solution Benefits Remote Customer Support appeared first on UJET. Seamless Data Reporting and Revealing Trends.

Engagement 96

Engagement Contact Center Call Recording Metrics 96

UJET

DECEMBER 17, 2019

But Why Were Customer Support Tools Left Behind? UJET reimagines this experience by doubling down on its design DNA. UJET’s upcoming Automated Agent based on Conversational AI can use data intelligence, natural language processing, and artificial intelligence to answer repetitive questions.

Customer Service 74

Customer Service Customers Connections 2019 74

CSM Magazine

MARCH 26, 2020

and UJET worked together to optimize IVR trees and customize direct access points for custom, contextual support interactions. The UJET platform supports an unlimited number of customized queues and Wag! launched UJET’s mobile SDK and IVR support via UJET’s platform in April 2019. UJET provides Wag!

2019 59

2019 2015 Insurance Connections 59

CSM Magazine

MARCH 26, 2020

and UJET worked together to optimize IVR trees and customize direct access points for custom, contextual support interactions. The UJET platform supports an unlimited number of customized queues and Wag! launched UJET’s mobile SDK and IVR support via UJET’s platform in April 2019. UJET provides Wag!

Customer Experience 52

Customer Experience 2019 Customers 2015 52

Kustomer

JUNE 10, 2021

Vasili is the Chief Operating Officer at UJET, a partner of Kustomer, creating a product that delivers the ultimate experience for the modern consumer. Change is inevitable, but why is it so hard to cope with? Vikas, why don’t you take a second, introduce yourself? Vasili Triant, Chief Business Officer here at UJET.

Contact Center 97

Contact Center Consumers Technology Interaction 97

UJET

FEBRUARY 11, 2020

The post Why Brands Need to Pivot Towards Building an Identical Support Experience appeared first on UJET Blog. Instead of falling behind and potentially losing customers, it’s time to develop your customer support experience to be identical across every channel offered.

E Commerce 72

E Commerce Brands E-support Transportation 72

UJET

JUNE 19, 2019

UJET understands that chatbots are a valued feature. A sneak peak at the UJET Automated Agent. The UJET platform is designed to leverage smartphone capabilities to provide a great user experience for end users and agents. This will change with UJET’s Automated Agent.

Contact Center 56

Contact Center User Experience 2023 Customer Satisfaction 56

UJET

JUNE 4, 2021

This is why strategic aspects of change management models should form the foundation of every digital transformation framework. This also why the right leaders will focus on progress and diligently keep the customer journey anchored at the center of the transformation initiative. Set Transformative Goals.

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Contact Center Roadmap Leadership Competitive Advantage 121

ShepHyken

SEPTEMBER 2, 2019

My Comment: Another article that makes the case for why all organizations need to focus on their customer experience strategy. Anand Janefalkar, CEO of UJET, “debunks” three myths, including the one that claims that human customer service will be eliminated. If not, be prepared to catch up – if you can!

Article 84

Article 2019 Customer Service 2023 84

UJET

FEBRUARY 24, 2020

This is why it’s important to think about agent specialization rather than generalization. The post Add Agent Specialization to Your Customer Support Strategy appeared first on UJET Blog. But what happens when a customer has a specific problem like a high priority software integration that’s not working? Use Specialized Agents.

Communication 101

Communication Presentation Customers Blog 101

UJET

NOVEMBER 18, 2019

In some cases, these solutions can collect data across multiple channels and enable support agents and employees to connect it all — in order to have better context as to who the customer is and why they are reaching out. The post Customer Support Trends and Predictions for 2020 appeared first on Customer Experience Blog by UJET.

2020 78

2020 Contact Center 2019 Omnichannel 78

UJET

AUGUST 5, 2020

After over 10 years in the software startup scene and a great start at UJET in its San Francisco headquarters for a year and a half, I had the opportunity to move to Europe. UJET has been a Slack-heavy company from the start and understands that work is better with fewer emails. Recognition and Visibility. Project Management.

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Document Reference Insights User Experience 133

UJET

SEPTEMBER 2, 2019

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . These include: .

Information 78

Information Brands Customers 78

Beyond Philosophy

AUGUST 20, 2022

In this episode, we invited Vasili Triant , Chief Operating Officer of Ujet , to tell us more about what is possible with proactive experiences. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Follow Colin on LinkedIn and Twitter.

Definition 22

Definition Consulting Customer Retention Financial 22

Lumoa

AUGUST 23, 2021

A UJET survey done in early 2020 revealed that “72% of consumers age 18 to 64 said having the ability to text with a live agent in real-time would improve their overall customer service experience.” Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

Kustomer

JANUARY 13, 2022

And the reason why I say that is because once you receive a complaint, you’re assuming that the customer is already beyond that servicing window where they’re already irate. And we do use UJET for that. The reason why is because in-app calling provides a more authenticated experience. Can you repeat?”

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Omnichannel Customers Definition Social Media 97