CSM Magazine
MARCH 20, 2024
Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001. As the inclination for customer service outsourcing to the Philippines scales, Cynergy BPO distinguishes itself as an essential partner in transforming CX delivery.
Maru Group
FEBRUARY 7, 2022
The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. As fintechs look for new revenue streams, the arms race for a deeper customer connection will continue. Deeply satisfying experience The success of BNPL solutions is not wholly situational.
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CSM Magazine
AUGUST 3, 2021
I am thrilled to lead this new team as we work to create more and better ways to connect with our customers at every touchpoint, transforming the definition of customer interaction.”. Steijaert began his McDonald’s career as a field service consultant in 2001. There he managed restaurant innovation efforts.
Natalie Petouhof
AUGUST 15, 2022
My path to a CX career started in 2001 at Peppers & Rogers Group. Furthermore, they maintain that achieving high levels of innovation requires an empathetic company culture in which employees actively participate in delivering the next evolution of the CX instead of maintaining the status quo.
OpinionLab
DECEMBER 17, 2018
Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently.
Strativity
JANUARY 6, 2023
But their appearance in the top quartile of all ranked brands signals that they are doing much more to establish and keep connections with their consumers. Relevant brands must look beyond simply having a presence on every street corner: they need to be innovators with world-class loyalty programs and multiple ordering options. To
TechSee
JANUARY 25, 2023
Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.
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