Zeisler Consulting

MAY 25, 2021

My intention here is simply to identify a connection between Agile and CX. Your mileage may vary on the specifics, but I think I’m on to something in general. I think CXers will find value here.

2001 93

2001 Definition Article Connections 93

PeopleMetrics

JUNE 8, 2020

You’re basically connecting the customer experience with employee engagement. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience.

CEM 78

CEM 2001 Culture Customer Centricity 78

BirdEye

MAY 17, 2023

Ever since the release of the iPod in 2001, Apple has been redefining the role of electronics in our lives. And its mission describes just how it facilitated growth to now include worldwide community connection. The eCommerce platform continues to be innovative in connecting buyers and sellers in a customer-centric way.

Innovation 98

Innovation Sports 2001 Social Media 98

Natalie Petouhof

AUGUST 15, 2022

My path to a CX career started in 2001 at Peppers & Rogers Group. The entire model originated around building emotional connections with customers and listening to their needs. Original Article by Mila D’Antonio.

Customer Experience 52

Customer Experience 2001 Average Handle Time Omnichannel 52

PeopleMetrics

JULY 17, 2018

Here's a quick guide on the different types of feedback ranked by their level of connection to VoC, from most to least: Transactional surveys provide solicited customer feedback about their most recent experience (also referred to as CEM or CFM, as noted earlier). And customer feedback is usually identified, not anonymous.

Measurement 210

Measurement CEM Telecommunications 2001 210

PeopleMetrics

JUNE 29, 2020

The theory is that humans have basic needs that must be satisfied first (such as food, security, and safety) before higher order needs are considered or relevant (such as happiness, interpersonal connections, and accomplishment). Maslow’s theory is a useful framework to consider when "reopening" your VoC program. Gearing up to reopen?

CEM 121

CEM NPS 2001 Hotels 121

OpinionLab

DECEMBER 17, 2018

Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently.

2001 95

2001 Competitive Advantage Voice of Customer Social Media 95

Strativity

JANUARY 6, 2023

But their appearance in the top quartile of all ranked brands signals that they are doing much more to establish and keep connections with their consumers. Thanks to availability and customization, Domino’s and Pizza Hut have an advantage when it comes to metrics in the Useful and Personal pillars.

2001 52

2001 Omnichannel Consumers Brands 52

Help Scout

JUNE 24, 2021

Interconnectivity : Being able to connect with a CRM and other tools can make customer interactions run smoother and reduce headaches for everyone involved. Zoho Desk also boasts a strong selection of integrations to connect with the rest of your tech stack. Kayako originally set out in 2001 to make a more usable help desk.

Omnichannel 84

Omnichannel 2001 Connections Sales 84

PeopleMetrics

JUNE 17, 2020

Connect The Dots. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. The next step is to figure out how to obtain the customer information needed from that moment of truth, so you can collect customer feedback on that experience. Let's start building.

CEM 83

CEM 2001 Touchpoint NPS 83

PeopleMetrics

JULY 24, 2019

These incentives are typically connected to programs that are focused on recognition alerts rather than NPS or overall customer satisfaction. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. This is an amazing way to motivate and incentivize the front line!

CEM 61

CEM 2001 Hotels NPS 61

CX University

FEBRUARY 6, 2018

When the Census was taken in 2001, businesses with fewer than 500 employees contributed more than half of GDP (50.5%). Ensure the feedback loop connects to the owner. Produce 44.5% of GDP (US Census, 2010). But I am concerned. Small businesses are losing ground to larger corporations – not in employment, but in revenues.

Customer Experience 71

Customer Experience 2001 2010 Feedback 71

Oracle

MAY 4, 2018

In 2001, he was training with the Los Angeles Dodgers when he ended his career due to an injury. “Customer needs and preferences are going to change, so how do you keep connecting with them?” Human connections are the heart of business. What can businesses learn from this story?

Customer Service 40

Customer Service 2001 Sports Poor Customer Service 40

Avaya

JUNE 1, 2017

Customer experience is also impacted by the human connection experienced when purchasing tickets and merchandise. Technology is about connecting your entire organization across one platform, creating a centralized hub for collaborating and sharing information, instantly. At Super Bowl LI, fans used over 11.8 TB of data during the game.

Sports 50

Sports Technology Engagement 2001 50

Natalie Petouhof

SEPTEMBER 8, 2015

My POV: While we don’t always remember to connect the dots between what employees are doing and how that affects the customer experience, it’s probably one of the most important things to consider. Happy employees make happy customers. Guess I will just keep talking about it till the whole world “gets” it.

Customer Engagement 58

Customer Engagement Engagement 2001 2016 58

Michelli Experience

AUGUST 15, 2017

In 2001 the TIKI®torch brand, popularized in the 1950’s, was purchased by Lamplight® (a family owned manufacturer of outdoor torches). As brand stewards, we are responsible for strengthening those connections when beneficial and severing them when they are detrimental! __. TIKI® brand. Take TIKI® brand torches for example.

2001 45

2001 Social Media Consulting Brands 45

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Customer Satisfaction Technology Call Center 116

Centercode

MAY 18, 2021

Centercode was founded in 2001 as a way to connect technology innovators with their real customers through user testing. In 20 years, technology has changed significantly. But our mission — to remove friction in today's technology by helping companies perfect their products — has stayed the same.

2001 52

2001 Technology Innovation Connections 52

ClearAction

MARCH 20, 2020

And even more so when you connect the dots to employee feedback and operational data. Then we had a triple crisis in 2001: dot-com bubble burst, Y2K aftermath, and 9-11. It’s like finding a valuable heirloom in your grandmother’s trunk. This is pure VoC because it’s customer-initiated.

Customer Centricity 62

Customer Centricity 2001 Voice of Customer Customers 62

Gainsight

OCTOBER 19, 2018

While some may think of Terminator, HAL from Odyssey 2001, or Data on Star Trek, the products of data science have very realistic uses and are deeply embedded in our everyday lives. Whenever you have a memory, those mental images and feelings are simply a connection of firing neurons.

Customer Success 100

Customer Success 2001 Insights Customers 100

Michelli Experience

APRIL 17, 2018

I vividly remember a Starbucks incident in 2001, right after the World Trade Center collapse, where baristas charged first responders at Ground Zero for bottled water. Years ago, Starbucks baristas were trained using a tool called “connect, discover, and respond.” Overall Training. Be Concerned. Be Knowledgeable. Be Genuine.

2001 45

2001 Consulting Healthcare Retail 45

TechSee

JANUARY 25, 2023

link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. link] [link] Ron Palinkas, Service Team Builder Ron Palinkas is Head of Customer Connect at Hitachi Energy. How to sift through it all? Follow them and learn. Who else would you add to this list?

2023 41

2023 Management Automotive Leadership 41

Kayako

AUGUST 18, 2016

We have offices in Gurgaon, and London, but you’re welcome to work from anywhere with an internet connection! Today, tens of thousands of businesses connect to millions of customers using Kayako. You can trace us back to 2001. This is your objective. It should be a one-liner opening that describes the role, location, and team.

Customer Service 49

Customer Service 2001 Customers Customer Service Representative 49

LiveChat

SEPTEMBER 15, 2017

In 2001, American scholar Nassim Nicholas Taleb advanced the black swan theory in his book Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets. Similarity: Make connections between a core product and other, seemingly unrelated, niches. Remember that you are a black swan. Content Marketing Plan. So, face it.

Marketing 39

Marketing 2001 Airlines Books 39

Think Customers

NOVEMBER 4, 2019

A study shows that licensing rates for people under 25 in Victoria, one of Australia’s most densely populated states, had dropped from 77 percent in 2001 to 66 percent in 2015. What’s more, fewer young people are inclined to earn a driver’s license compared to previous generations.

Automotive 40

Automotive Chief Customer Officer Transportation 2001 40

SurveySparrow

DECEMBER 4, 2020

Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.” If you are looking for customer support functions, it allows for integration with Freshdesk’s products, C-Connect, Jitbit Helpdesk, etc.

Net Promoter Score 52

Net Promoter Score 2001 Feedback NPS 52

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. So, eventually all the leaders connected and understood the importance of this initiative. Connect with Sonia Bhatia Salmin on LinkedIn. Could you tell us a bit about your personal story that led to you building a career in Customer Experience?

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Confirmit

OCTOBER 22, 2017

Focusing on the mode of connecting with the participants is so 2001.Survey Survey technology allows you to create a single survey that can be used for online and offline research. The key to success is to have a single survey experience, something that is inherently people focused.

2001 40

2001 Webinar Technology Connections 40

transcosmos Information Systems

JULY 24, 2018

Among these new panaceas is Artificial Intelligence, a concept you may have first heard of in the 1999 Robin Williams movie, “Bicentennial Man” or the 2001 Spielberg hit “A.I. connected devices. That’s over 50 billion connected devices in total and 50 billion opportunities for hackers and cyber criminals.

2001 85

2001 Technology Government Connections 85

Strativity

DECEMBER 20, 2016

It allows us to connect with and impact those who need a helping hand. Wounded Warrior Project® (WWP) serves veterans and service members who incurred a physical or mental injury, illness, or wound, co-incident to their military service on or after September 11, 2001 and their families.

Healthcare 40

Healthcare 2001 Banking Hospitality 40

Centercode

AUGUST 20, 2020

Since 2001, Centercode has helped hundreds of iconic tech companies bring amazing products to market. We want to help our team feel connected to each other while still giving them the autonomy to solve challenges and cope at an individual level. It’s a balancing act. Let’s Make a Plan. Let your customers drive.

2001 98

2001 Roadmap 2020 Consumers 98

Strativity

DECEMBER 21, 2015

Wounded Warrior Project® (WWP) serves veterans and service members who incurred a physical or mental injury, illness, or wound, co-incident to their military service on or after September 11, 2001 and their families. Many warriors note a sense of duty to volunteer for the military following these tragic events. Price Elementary School (Mrs.

Books 40

Books Financial 2001 2002 40

Kustomer

JULY 8, 2021

You might be wondering how AI drives human connection when artificial intelligence is, well, artificial. That’s actually been around since 2001 and for the first eight to ten years of its existence, we did quite a bit of outbound, which was who was buying cloud0-based solutions at that time. Maybe five, I don’t know.

Contact Center 98

Contact Center Consumers Technology Innovation 98

Lithium

JUNE 27, 2022

Shouted in the news as a frightening new buzzword and strewn throughout pop culture, from Skynet in the Terminator series or HAL 3000 in 2001: A Space Odyssey , artificial intelligence has developed an unsettling otherness. A simple artificially intelligent cleaning hockey puck called the Roomba. What exactly is A.I.? Go with Flow.ai

2001 52

2001 Airlines Brands Culture 52

SmartKarrot

FEBRUARY 3, 2022

Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Creditas connects with the company’s existing payroll software for payroll loans to validate load eligibility. Founded in: 2001. The company has several products offering digital solutions. Founded in: 2012.

E Commerce 10

E Commerce 2011 2012 2013 10

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. The tool helps businesses identify the best content for all of their communication channels, share it with their audiences, and track how they connect with it.

2011 11

2011 E Commerce E-support 2008 11

NetBase

DECEMBER 4, 2019

After turning down Google, Excite and @Home Network merged – and subsequently went bankrupt together in 2001. At that point in time, Excite was focused on and distracted by broadband, and merging with a provider of it – the @Home Network. Misplaced priorities, indeed.

2001 52

2001 Social Media Fashion Consumers 52