article thumbnail

Top Five Predictions for Customer Listening in 2020

CSM Magazine

Improving the customer experience will continue to be a priority for businesses in 2020, meaning driving insights from customer data has never been more important. Here she reveals Critizr’s top five predictions for customer listening in 2020. Building the money story. Getting the metrics right. Striving for simplicity.

2020 52
article thumbnail

BirdEye places on Inc. 5000 list of fastest-growing private companies

BirdEye

The 2020 Inc. As a whole, the 2020 Inc. Since 2012, BirdEye has been focused on driving revenue for businesses ranging from 10 – 10,000 locations by empowering them to deliver exceptional experiences at every touchpoint, from being found online, to texting and email campaigns, all the way through getting customer referrals.

2012 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Bank Branch Innovation Like Never Before: 5 Brands Redefining Tradition

Avaya

In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. By 2020, it’s expected that over half of financial transactions in Europe will be made through fintech companies , a shift that’s shaping tech-driven directives like PSD2. Instead, it calls for unparalleled bank branch innovation.

Banking 58
article thumbnail

Passion for Product and “The Boss” Led Lee Weiner, Chief Innovation Officer at Rapid7 to the Top

Gainsight

As Nick explained in a recent conversation with Lee Weiner , Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts.

article thumbnail

Cautionary tale—BNPL disrupts with faster, smarter, more personalized payment solutions

Maru Group

As early as 2012, fintechs provided a viable alternative to traditional financial institutions for purchases ranging from home appliances to travel packages. In 2020, PayPal found 28% of U.S. In South America, BNPLs experience even greater success filling a clear gap in the market.

2001 89
article thumbnail

A digital strategy expert on health care’s $9 billion opportunity

Alida

billion by 2020. For his achievements, Bennett has received several industry awards, including the 2012 Healthcare Internet Hall of Fame Innovative Individual Inductee award. Today’s empowered patients are demanding more from health care providers, and as a result health systems are investing more in new technology.

article thumbnail

Seven RNA technology companies to keep an eye on

Clarivate

Beyond these household names there is an entire world of innovator companies – plucky startups and well-resourced large pharmas alike – looking to leverage this emerging technology to treat and even cure a wide variety of diseases. . counterparts in number of RNA patents filed in 2020 and in research publication in 2021. .