SurveySparrow
FEBRUARY 18, 2024
Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.
Optimove
NOVEMBER 7, 2023
From building innovative Predictive Models back in 2012, to the recent launch of our AI Copy Assistant, and everything in between – AI has always been at the core of Optimove. The best way to measure the success of your campaigns is, you guessed it, using an AI-powered multi-touch attribution model. That’s exactly what OptiGenie does.
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CSM Magazine
SEPTEMBER 24, 2019
Only 20% successfully answered a basic question sent via email, despite 49% of consumers identifying it as their primary or secondary channel for finding information. The Eptica Insurance Digital CX Study shows that the majority are simply failing to cope, being unable to deliver adequate customer service on consumer’s channels of choice.”.
Ann Michaels and Associates
DECEMBER 12, 2018
Analysts estimate that mobile payment will surge more than 16-fold between 2012 and 2020 as consumers adapt to this prevalent technology. Humanizing the customer experience means connecting with your customer on their multi-device, multi-channel journey, in the digital and physical world and providing a seamless and continuous experience.
Eptica
JUNE 15, 2016
At the same time organizations are facing a dramatic increase in the number of customer contacts they receive, across an expanding range of channels. Therefore, make sure that your system makes it simple to escalate from self-service to other channels, such as email, chat or the telephone at the click of a button.
Amity
MAY 5, 2016
— Alex Outwater (@aoutwater) April 10, 2012. RosettaStone selected Parature; we deliver multi-channel #customerservice & realize the importance of #customersuccess [link]. "Customer Health Score" makes a lot of sense - 5 Tips for Creating and Maintaining Customer Loyalty [link] via @mashable. CustomerSuccess.
Comm100
FEBRUARY 19, 2014
Channels of Accessibility. Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media. Email is the third most widely used channel with 58% of online adults choosing this method of communication. We’re talking a long time ago!
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