CSM Magazine
NOVEMBER 7, 2018
Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.
ShepHyken
MAY 7, 2018
My Comment: There are many ways for customers to communicate with the companies and brands they do business with. This short article focuses on the three types of consistency that drives brand loyalty: a consistent customer experience, consistent brand values and consistent brand identity elements.
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Smith+co CX
OCTOBER 19, 2017
Part one of a new series from Smith+Co exploring business value, communication and empathy. Another week, and another brand fails to live up to its values that promise so much. The reason for this is simple – it jars when brand values fail to make it beyond the confines of the boardroom in terms of observable actions.
Hero Digital
DECEMBER 11, 2018
The app-fueled ease of omni-channel shopping communicates to customers that the brand values their time, preferences, and access to discounts, and it provokes the grateful feeling that reinforces loyalty. The post The 6 Best Emotional Brand Connections of 2018 appeared first on Hero Digital. Confidence.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.
Call Experts
FEBRUARY 19, 2020
Also, when they are happy with the engagement, they will become brand advocates and refer customers. Enhance your brand value in the market, increase referrals, and separate your company as a leading expert in your industry. 10 Trends That Will Disrupt Customer Service in 2018. Self-Service Tools. Do you have the answers?
Second to None
MAY 9, 2019
Salesforce’s 2018 “State of the Connected Customer” report revealed that 62 percent of customers are more afraid of their data being compromised now than they were two years ago. [1] Additionally, according to IBM’s 2018 “Cost of Data Breach Study”, consequential losses have risen by six percent compared to the year prior.
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