2020 Brands Online Experience Social Media 
Experience Investigators by 360Connext
APRIL 21, 2015
Observe how your front-line employees interact with customers in a purely transactional way, focusing on products and branding instead of the customer. They are too busy creating their online personas, interacting with brands they love on their own terms. What’s really meaningful to your customers?
Kustomer
NOVEMBER 4, 2020
Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. Brands must stay on top of CX trends. AI re-imagines customer experiences and end-to-end customer journeys. The result?
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Qualtrics
NOVEMBER 20, 2020
Brands will have to adapt to a very different Black Friday this year, with safety a key priority. In fact, for some brands, ‘Black Friday’ has already begun. In fact, for some brands, ‘Black Friday’ has already begun. In fact, quick pick up and less people might even improve their experience. This year is different.
Kitewheel
JULY 2, 2020
Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7% To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences.
Hallmark Business Connections
MARCH 16, 2021
In response, we saw a massive migration to online shopping. 30, 2020, online sales ordered by Baby Boomers increased nearly 50% each week compared to the same period in 2019. With the increase in options that online shopping affords, we also saw brand loyalties tested. Encourage BOPIS shopping. What is BOPIS?
NetBase
SEPTEMBER 3, 2020
As some trends moved to the back burner and new ones came on unexpectedly, brands have had their hands full making informed predictions around emerging trends. We’ll explore why brands shouldn’t get complacent in their market research with a focus on: Ways in which 2020 predictions where a bit off.
Kustomer
NOVEMBER 4, 2020
Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. Brands must stay on top of CX trends. AI re-imagines customer experiences and end-to-end customer journeys. The result?
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