Oracle

OCTOBER 27, 2020

Samantha Mohr, Vice President, Inside Sales, Ricoh. Katrina Gosek, Vice President, Product Development, CX Sales and Commerce Portfolio, Oracle. Kamyar Seradjfar, Vice President, CX Sales Product Management, Oracle. Michelle Brusyo, Director, CX Sales Product Strategy, Oracle. Agenda highlights. Can’t make it?

Events 40

Events Social Media Sales 2020 40

Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. 32% of B2C CMOs see improving customer experience as a top three objective.

2018 54

2018 Customer Experience B2C B2B 54

West Monroe

MAY 24, 2022

Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. Takeaway A clear vision and digital mindset is critical for any company – whether your roots are in 1920 or 2020. Are these the right solutions?

Financial 52

Financial 2022 Leadership Apparel 52

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 52

2021 Customer Experience E-support Omnichannel 52

Gainsight

JULY 7, 2021

Luckily, Pulse remained a constant – a literal career companion – that brought folks together each and every year to meet and network, share best practices and experience Gainsight’s unique flavor of childlike joy. Pulse 2020 – Back to Moscone (Or So We Thought). 2019 was a banner year for Pulse. Pulse 2022?

2021 45

2021 Events Social Media 2013 45

C3Centricity

SEPTEMBER 14, 2020

A recent article on CNBC showed that many major chains in the USA had recorded triple-digit growth in online sales in the first half of this year. They concluded by saying that those retailers who had already invested on online sales would fare better than those forced into it by the pandemic.

Retail 77

Retail E Commerce Apparel Transportation 77

Thunderhead

OCTOBER 19, 2018

While OEM websites now represent the “biggest single influence to purchase decision” *, dealers continue to play a critical role in the sale experience – according to Auto Trader’s Car Buyers Report 2017, 67% of buyers visited dealerships. New car sales will be processed via other, more digital channels. [67%

Omnichannel 40

Omnichannel Automotive 2018 2025 40

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. 29% currently shop more online than in person, while 35% do both equally. of all US sales, compared to 11.8% One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology.

Customer Satisfaction 71

Customer Satisfaction Marketing Communication Reference 71

C3Centricity

APRIL 29, 2020

However, with the move of most major supermarket chains to offer online stores too, plus a few successful online only stores, such as Amazon in the US and Ocado in the U.K. they are now reconsidering just how big they could or should grow their online business. Source: USA Today.

Retail 71

Retail E Commerce Apparel Transportation 71

Magellan Solutions

AUGUST 13, 2021

Does the business process outsourcing industry in the Philippines experience any limitations to content moderation? Automated tools are used to curate, organize, filter, and classify the information we see online. Creator and Dataset Bias. Human moderation, on the other hand, is ideal for interacting with customers. .

Social Media 40

Social Media Government Culture Brands 40

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. That’s a wrap on #PulseEverywhere 2020. 22 amazing partners and sponsors manned their virtual booths and engaged with our guests. Creating an online event with its own identity is important.

2020 105

2020 Events ROI Multi-Channel 105