Forrester's Customer Insights

DECEMBER 13, 2022

Learn more at our event, CX EMEA 2023. Take the initiative and use targeted innovation as the answer to tough times.

2023 26

2023 Events Innovation Measurement 26

Forrester's Customer Insights

FEBRUARY 27, 2023

Customer experience leaders will face an upward climb in 2023. But some CX leaders will succeed. Our practical advice can help you beat the odds.

2023 26

2023 Customer Experience Customers Customer Experience Management 26

Forrester's Customer Insights

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

2024 32

2024 Consumers 2023 Brands 32

Forrester's Customer Insights

MARCH 2, 2023

Create A Customer-Obsessed Growth Engine To Thrive In Tough Times Today, the world is more challenged than ever as a series of health, environmental, socioeconomic, and geopolitical crises have pushed uncertainty to extreme levels. This systemic disorder and uncertainty exposed a lack of customer focus in many organizations.

2023 26

2023 Customer Focused Customer Experience Customers 26

BirdEye

NOVEMBER 8, 2023

In this comprehensive guide, you’ll know: What makes these 41 websites the best eCommerce review platforms Secrets of eCommerce customer and business review sites The best review websites in 2023 How to get more loyal customers 3 reasons how customer reviews improve your business’s SEO Table of contents What are eCommerce review sites?

Travel 57

Travel Hotels Social Media Healthcare 57

Forrester's Customer Insights

JUNE 16, 2023

The Canada CX Index 2023 shows brands backsliding on performance. Read about the results and meet two brands that beat the odds and improved their CX Index scores in a tough year.

2023 26

2023 Customer Experience Brands Customers 26

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. This NPS tool also includes features like customization, analytics, data security, and integrations.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Lumoa

MARCH 12, 2023

Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business. Actionable insights and learnings that help your business grow. The result?

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

Forrester's Customer Insights

MAY 14, 2019

We’re not surprised — our forecast predicts that by 2023, CMOs will spend nearly $150 billion on various digital marketing channels in […]. Having A Digital Ad Strategy Doesn’t Mean You’re Ready For This $100 Billion Market This week, the IAB announced that US digital ad spend topped $100 billion for the first time last year.

Marketing 41

Marketing 2023 Information Advertising 41

SmartKarrot

AUGUST 12, 2021

As per a prediction made by Gartner , in 2019, 25% of all customer interactions were automated through AI and machine learning. Furthermore, with 90% of companies now planning to deploy AI within three years, this number is expected to grow to 40% by 2023. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. Want to know unique Apple business Connect features like Place Card, Showcases, Actions & Insights?

Connections 108

Connections Document Information Insights 108

BirdEye

JANUARY 16, 2024

Data-driven decision-making Integrated CRM systems provide businesses with rich, actionable insights. Businesses can make informed decisions about experience marketing strategies , sales approaches, and customer service improvements by analyzing customer data and trends. Enhances customer service through better insights.

Management 57

Management Social Media 2028 Customer Relationships 57

BirdEye

OCTOBER 17, 2023

In 2023, AI has made significant developments, particularly in branding. It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. Lauren: Yeah, that’s so true. Have a great rest of the day.

Brands 57

Brands Social Media Multi-Channel Demo 57

BirdEye

SEPTEMBER 20, 2023

Competitor insights 4. Customer insights 5. Customer experience 6. Respond to customers 7. Competitor insights AI excels when used as a competitor analysis generator. Analyzing insights from them helps you outrank and outperform the competition. Want a quick answer? Advertising 2.

Marketing 62

Marketing Advertising Social Media E-support 62

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. With this dramatic growth, it only makes sense for companies to create and manage their social media pages on top platforms like Facebook, YouTube, Twitter, LinkedIn, and Pinterest.

Social Media 94

Social Media Multi-Channel Metrics Measurement 94