Lithium

NOVEMBER 1, 2022

Atlas Series: Secure Executive Support for your Community Join the event on Wednesday, October 12th to watch a lively panel discussion with experts from Khoros, SearchUnify, and the American Society of Civil Engineers on how to build the ultimate technology infrastructure for Communities 3.0. Available On-demand.

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Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Gainsight has 500 R&D personnel and a proven track record of delivering cutting-edge innovation at scale.

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SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Analyze the gathered feedback with the cutting-edge technology of Text analytics software.

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Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

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Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. Customer Cheat Sheet (Available now!) Survey Takeaway (Available now!)

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Clarivate

DECEMBER 12, 2023

Now, as we continue to innovate and invest in FoundationIP, it’s more powerful than ever. Read on to learn about some of the highlights: Greater integration There is now an easier way to integrate FoundationIP into your firm’s broader technology ecosystem, thanks to our implementation of REST API.

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Circular Edge

DECEMBER 1, 2022

This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Capabilities Whitepaper will soon be available including all tools, features & technologies within 9.2

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Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. According to Rumelhart, “ Horizon AI has been a part of Gainsight’s technology for some time, but generative AI is the next frontier. And no, we aren’t talking about our esteemed canine guests from Fosters & Paws.

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Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Air Miles Middle East has been upgrading its technology and adding partners.

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Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. Technology is a means, not an end.

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Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. Technology is a means, not an end. Then the pandemic hit and normal stopped.

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West Monroe

JULY 18, 2023

Leaders in the industry aren’t quite ready to fully commit to the technology but still understand the underlying value. In fact, 57% of manufacturing companies are still experimenting with AI technology to identify how best it can be applied and managed. Jobs that include repetitive tasks and minimal training or education (i.e.

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Technology 2023 Roadmap Sales 40

West Monroe

JULY 18, 2023

Leaders in the industry aren’t quite ready to fully commit to the technology but still understand the underlying value. In fact, 57% of manufacturing companies are still experimenting with AI technology to identify how best it can be applied and managed. Jobs that include repetitive tasks and minimal training or education (i.e.

Technology 40

Technology 2023 Roadmap Sales 40

BirdEye

OCTOBER 17, 2023

In 2023, AI has made significant developments, particularly in branding. Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Lauren: Yeah, well, thank you and Anil, and we know that Birdeye is continually innovating with our customers in mind.

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BirdEye

MARCH 17, 2023

Slow to adapt to emerging trends and innovative technology impacting the industry. These skills involve assessing current strategies and finding innovative ways to improve them. In 2023 the market size of the US management consulting industry is valued at $329.8bn. Demotivated workforce and high staff turnovers.

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CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Stakeholder considerations, new technologies, and shifting demographics are all influential factors to maximize both tangible and intangible benefits in the value chain. Increasing Role of Technology in Customer Service. Wiatt and Jolene A.

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ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

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Inbenta

DECEMBER 21, 2023

The White House’s Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence , released on October 30, 2023, signalled a new regulatory regime for the fast-growing field of AI. This could include the creation of new government institutions to oversee the technology and the companies that use it.

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CSM Magazine

FEBRUARY 14, 2023

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Technology Alone Is Not the Answer Self-service is not the only solution to the labor shortage, nor is technology the only answer to reducing costs. It is not just a process or new technology.

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Gainsight

MAY 18, 2023

Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey.

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