SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative.

B2B 52

B2B 2023 Feedback Multi-Channel 52

West Monroe

DECEMBER 13, 2022

To do so, they should focus on optimizing their R&D spend, consider customer value in their roadmap prioritization, consolidate platforms where possible, and remember the importance of serviceability in driving customer satisfaction. 2023 Outlook: The Future of the High-Tech & Software Industry. Download our 2023 Outlook.

2023 52

2023 Roadmap Download Customer Satisfaction 52

CSM Magazine

FEBRUARY 14, 2023

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. The roadmap for success in every case included a critical culture component, whether it was readjusting to a new environment, implementing new technology, or just general malaise.

Contact Center 52

Contact Center 2023 2022 Consulting 52

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024.

2024 52

2024 2023 Roadmap Banking 52

West Monroe

JULY 11, 2023

This Q&A originally appeared in PitchBook's Q2 2023 US PE Breakdown. At a high level, what are some current key themes that you think are evolving in the PE environment over the first half of 2023? Oftentimes we see poorly managed product roadmap priorities as a root cause of a variety of inefficiencies across the P&L.

2023 52

2023 2024 Innovation Technology 52

SurveySensum

JANUARY 5, 2023

Upgrades your product roadmap. Top 10 Product Feedback Tools in 2023. What are the 10 best Qualtrics competitors and alternatives in 2023 ? . Explore 10 Best Google Forms alternatives in 2023. Hotjar is one of the most innovative yet ideal tools for product managers, marketers, UX designers, etc. No worries.

2023 52

2023 Feedback NPS Demo 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” The report states that our platform offers “laudable flexibility.”

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. Gainsight customers who are interested in learning more about our generative AI features and roadmap can register to be a part of our beta program here. We’re talking about our Product team.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. These thought leaders and experts are at the forefront of innovation in the fields of AI and customer experience. The answer lies in the rapidly changing landscape of CX.

2023 52

2023 Events E Commerce Blog 52

Lithium

NOVEMBER 1, 2022

2023 Social Media Trends: Align your strategy with disruptive consumers Thursday, Nov 3 | 1pm ET | 12pm CT | 10am PT. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Gainsight has 500 R&D personnel and a proven track record of delivering cutting-edge innovation at scale.

2023 40

2023 Leadership 2012 2010 40

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. Then the pandemic hit and normal stopped.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. Then the pandemic hit and normal stopped.

2022 52

2022 Roadmap Customer Relationships Brands 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Last year we reported that ‘pay with points’ would be a trend for 2023. However, this has not all gone smoothly for many brands.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Cons The integrations are limited however, they’re in the roadmap.

Automotive 52

Automotive Feedback 2023 Demo 52

West Monroe

JULY 18, 2023

With that said, nearly all respondents (96%) believe that AI investment by companies in the manufacturing industry will increase in 2023. In fact, 57% of manufacturing companies are still experimenting with AI technology to identify how best it can be applied and managed.

Technology 40

Technology 2023 Roadmap Sales 40

West Monroe

JULY 18, 2023

With that said, nearly all respondents (96%) believe that AI investment by companies in the manufacturing industry will increase in 2023. In fact, 57% of manufacturing companies are still experimenting with AI technology to identify how best it can be applied and managed.

Technology 40

Technology 2023 Roadmap Sales 40

SurveySparrow

MAY 24, 2023

Check out this link for the best poll apps to look for in 2023! These insights can serve as a strategic roadmap for initiatives like content generation, marketing campaigns, and product development. Thus, it is high time to design and share an innovative poll as it is very beneficial.

Social Media 52

Social Media Feedback Interaction Engagement 52

Inbenta

DECEMBER 21, 2023

The White House’s Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence , released on October 30, 2023, signalled a new regulatory regime for the fast-growing field of AI. Are they thinking about AI governance as their product teams innovate?” Do they have a privacy program?

2026 52

2026 Government 2023 Reference 52

BirdEye

OCTOBER 17, 2023

In 2023, AI has made significant developments, particularly in branding. Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Lauren: Yeah, well, thank you and Anil, and we know that Birdeye is continually innovating with our customers in mind. Have a great rest of the day.

Brands 57

Brands Social Media Multi-Channel Demo 57

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 83

Customer Success Customer Journey Mapping Sports Customer Journey 83

BirdEye

MARCH 17, 2023

Slow to adapt to emerging trends and innovative technology impacting the industry. These skills involve assessing current strategies and finding innovative ways to improve them. In 2023 the market size of the US management consulting industry is valued at $329.8bn. Demotivated workforce and high staff turnovers.

Consulting 98

Consulting Social Media Financial Sales 98

Circular Edge

DECEMBER 1, 2022

This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23.

2022 52

2022 Roadmap 2023 Banking 52

CSM Magazine

JUNE 12, 2020

Innovation is a crucial driver to achieve superior customer service, and artificially intelligent cognitive applications will include sophisticated predictive analytics, speech pattern recognition, and contextual understanding combined with interactive communication. Artificial Intelligence. E-commerce.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

West Monroe

JANUARY 24, 2023

billion worth of take-private deals—and that number is poised to increase in 2023. This approach will allow them to develop a smarter investment roadmap tied to user demand, leading directly to revenue growth. Two factors are spurring this trend.

Sales 52

Sales Leadership Return on Investment Management 52

West Monroe

JANUARY 25, 2023

billion worth of take-private deals—and that number is poised to increase in 2023. This approach will allow them to develop a smarter investment roadmap tied to user demand, leading directly to revenue growth. Two factors are spurring this trend.

Sales 40

Sales Leadership Return on Investment Management 40