Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap. The Enterprise Roadmap to Data-Driven Multi-Product Growth.

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2023 Roadmap Webinar Metrics 52

Lithium

JUNE 27, 2023

Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

2023 52

2023 Innovation Roadmap Events 52

Optimove

OCTOBER 3, 2023

Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more. Armed with individual player data and preferences, gaming marketers gain a roadmap for driving effectiveness of marketing campaigns, gaming loyalty programs, and more.

2023 52

2023 Loyalty Insights Loyalty Programs 52

Gainsight

DECEMBER 21, 2023

However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. At Pulse Europe 2023, Fiona Sibley, Head of Customer Success at Vertice , explained several best practices for implementing Customer Success in early-stage companies.

2023 52

2023 Customer Success Culture Roadmap 52

InMoment XI

AUGUST 2, 2023

In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values.

NPS 260

NPS Customer Centricity Culture Automotive 260

West Monroe

DECEMBER 13, 2022

To do so, they should focus on optimizing their R&D spend, consider customer value in their roadmap prioritization, consolidate platforms where possible, and remember the importance of serviceability in driving customer satisfaction. 2023 Outlook: The Future of the High-Tech & Software Industry. Download our 2023 Outlook.

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2023 Roadmap Download Customer Satisfaction 52

Education Services Group

DECEMBER 13, 2022

With all this in mind, I thought about what 2023 will bring, and I asked my colleagues for their thoughts as well. Our top 5 predictions for Customer Success in 2023. In 2023, I think we’ll see an increased pace of digitalization in the business world, and it will impact Customer Success organizations in significant ways.

2023 52

2023 Customer Success 2022 Sports 52

SurveySparrow

FEBRUARY 22, 2023

12 Absolute Top Qualaroo Alternatives For 2023 Time to let the cat out of the bag here. Here are the 12 Qualaroo alternatives worth trying in 2023: SurveySparrow Parlor.io One way to do this is by exploring alternative feedback tools, such as Qualaroo alternatives in 2023. Good deal, right?

2023 52

2023 Feedback ROI Customer Satisfaction 52

SurveySparrow

JULY 23, 2023

Medallia Imagine having a roadmap for each customer’s journey. Walker’s study asserts that by the end of 2023, customer experience will surpass price and product as the key brand differentiator. The post Top 10 Customer Experience Management Tools of 2023 appeared first on SurveySparrow. Pricing : Custom pricing.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

SurveySensum

SEPTEMBER 13, 2023

That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. They offer a paid plan for businesses for $12 per user per month. → Explore the top 10 Google Forms alternatives in 2023.

B2B 52

B2B 2023 Feedback Multi-Channel 52

SurveySparrow

NOVEMBER 25, 2022

Here, we talk about the 10 best free ticketing tools for 2023, but up first, let’s further understand the importance of a ticketing tool. Customer Service Roadmap. The post Top Free Ticketing Tools of 2023! Your team hasn’t cleared one request properly, and another 5 pop up, making focusing on one nearly impossible.

2023 52

2023 Multi-Channel Roadmap Customer Journey Mapping 52

SurveySparrow

FEBRUARY 23, 2023

To make things easier for you, we bring to you what we think are some of the best Usersnap alternatives to look out for in 2023. It allows you to collect feedback from multiple channels to automatically organize the generated insights into a list for developing a future roadmap. Let’s get to it right away, shall we?

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2023 Multi-Channel Feedback Brands 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

InMoment XI

DECEMBER 7, 2023

The specific, contextual feedback that users provide in a PSAT survey helps to prioritize a roadmap of product improvements. Access 12/1/2023. Access 12/1/2023. Access 11/30/2023. An example is an in-app survey that asks a software user, “How satisfied are you with this product or feature?” Sources: SuperOffice.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

CSM Magazine

FEBRUARY 14, 2023

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. The roadmap for success in every case included a critical culture component, whether it was readjusting to a new environment, implementing new technology, or just general malaise.

Contact Center 52

Contact Center 2023 2022 Consulting 52

SurveySparrow

NOVEMBER 24, 2022

This article looks at 10 of the top alternatives to UserTesting for the year 2023. UserTesting Alternatives of 2023. You can add roadmap status labels to tasks that you plan to implement. The post Top 10 UserTesting Alternatives & Competitors of 2023 appeared first on SurveySparrow. SurveySparrow.

2023 52

2023 Net Promoter Score Feedback Workshop 52

SurveySensum

JANUARY 5, 2023

Upgrades your product roadmap. Top 10 Product Feedback Tools in 2023. What are the 10 best Qualtrics competitors and alternatives in 2023 ? . Explore 10 Best Google Forms alternatives in 2023. Here are some of the main reasons to use a feedback tool, Shares insights about the market fit. But which one to use? No worries.

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2023 Feedback NPS Demo 52

West Monroe

JULY 11, 2023

This Q&A originally appeared in PitchBook's Q2 2023 US PE Breakdown. At a high level, what are some current key themes that you think are evolving in the PE environment over the first half of 2023? Oftentimes we see poorly managed product roadmap priorities as a root cause of a variety of inefficiencies across the P&L.

2023 52

2023 2024 Innovation Technology 52

Think Customers

MARCH 2, 2023

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” are getting louder by the day.

2023 52

2023 Contact Center Average Handle Time Roadmap 52

Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024.

2024 52

2024 2023 Roadmap Banking 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” The report states that our platform offers “laudable flexibility.”

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Customer Success 2023 B2B Customer Relationship Management 94

ChurnZero

OCTOBER 28, 2022

The Q&A portion of the webinar covered additional acute topics including the one process every Customer Success leader must focus on in 2023, why CSM book size should be based on customer count, and how to move Customer Success out of the sales team’s shadow. Q: What one process should CS leaders focus on in 2023?

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2023 Customer Success Chief Customer Officer 2022 52

Lithium

DECEMBER 6, 2022

2023 Social Media Trends: How to Disrupt a Disruptive Consumer In this social media trends report, presented by Talkwalker and Khoros, we're focusing on the 10 most important trends that will define social media engagement in 2023. Deep listening and insights lead the way this year. Download the report today to get the full story.

2022 52

2022 Social Media 2023 Roadmap 52

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. Marc Prempain 12 July 2023

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Social Media 2023 Roadmap E-support 52

Lithium

NOVEMBER 1, 2022

2023 Social Media Trends: Align your strategy with disruptive consumers Thursday, Nov 3 | 1pm ET | 12pm CT | 10am PT. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

Kustomer

MAY 23, 2023

Kustomer has a strong customer base, a robust data platform, and a AI-focused product roadmap which differentiates them from many competitors in the space.” ” Meta closed its acquisition with Kustomer in February 2022.

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2023 Roadmap 2022 Communication 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. As we approach the event date on December 12, 2023, we’ll continue to provide you with updates, speaker highlights, and sneak peeks into the content that will be covered.

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2023 Events E Commerce Blog 52

West Monroe

APRIL 28, 2024

Industrywide, the median net retention rate declined to 111% in Q4 2023. There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Integration challenges and gaps further complicate these issues, hindering user experiences and the full realization of product capabilities.

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Customer Retention 2023 Roadmap Sales 52

customer sure

MARCH 18, 2024

Implementation Roadmap To de-risk your new VoC programme, you should adopt a phased roll-out. You need to design the process for a return on investment from the outset.

Touchpoint 62

Touchpoint Return on Investment Competitive Advantage Feedback 62

Optimove

MAY 30, 2023

Our May 2023 survey of marketers shows that for the second year in a row, respondents continue to allocate more of their budget for acquisition marketing versus retention marketing, despite consumer spending uncertainty, and that new customer acquisition can cost  five times  more than retaining an existing one. Read the full report here.

B2C 93

B2C 2023 Multi-Channel Marketing 93

Maru Group

APRIL 17, 2023

By Todd Trautz and Brent Snider Maru/Matchbox | April 2023 Do you know how your consumers emotionally connect to your brand? Are you leveraging and building upon those emotions in your marketing communications? Are you bluntly capturing affinity or brand love as a metric in your tracker with no idea how to use it to your business advantage?

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Measurement 2023 Roadmap Consumers 74

ShepHyken

MAY 22, 2023

The State of Social Media 2023: Business Leaders Weigh in on What’s Next by Jamie Gilpin (Sprout Social) Emerging technologies, rising consumer expectations and a shifting social media marketing landscape have left many with questions on how to navigate this changing terrain.

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2023 Article Customer Service Loyalty Programs 13

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I want to share how this acquisition came together and what it means for our customers and industry.

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2023 Leadership 2012 2010 40

ChurnZero

JUNE 14, 2023

How should I wrangle a constricted company budget to outlast 2023? Don’t let your customer success team go into 2023 with substandard tools. If your team is still working from spreadsheets and piecemealing their operations, 2023 could be the year to equip them with more effective technology. While 83.1%

2023 52

2023 Customer Success Competitive Advantage Roadmap 52

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

Gainsight

MARCH 21, 2023

The relationship between Sales and CS is so valuable, and we expect to see it grow in 2023 to maximize efficiency. This helps with creating a unified goal instead of separate objectives across Product and CS, and building out a customer engagement roadmap that is cohesive across internal teams.

ROI 52

ROI 2023 Roadmap Metrics 52

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Cons The integrations are limited however, they’re in the roadmap.

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Automotive Feedback 2023 Demo 52