Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. StanGromer , @tyw , @brittanycarmona , and @Malcolm-M chimed in on how they see things, and the convo full of thought-provoking insights.

2023 52

2023 Omnichannel Webinar Social Media 52

Lithium

JUNE 27, 2023

Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

2023 52

2023 Innovation Roadmap Events 52

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap. The Enterprise Roadmap to Data-Driven Multi-Product Growth.

2023 52

2023 Roadmap Webinar Metrics 52

InMoment XI

DECEMBER 7, 2023

The specific, contextual feedback that users provide in a PSAT survey helps to prioritize a roadmap of product improvements. It’s important to note that while calculating the churn rate provides valuable insights, understanding the reasons behind customer churn is equally crucial. This is scored on a numeric scale.

Metrics 260

Metrics Net Promoter Score Measurement Customer Experience 260

Gainsight

DECEMBER 21, 2023

However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. At Pulse Europe 2023, Fiona Sibley, Head of Customer Success at Vertice , explained several best practices for implementing Customer Success in early-stage companies.

2023 52

2023 Customer Success Culture Roadmap 52

SurveySparrow

JULY 23, 2023

Rich Insights: Analyze responses in depth with detailed reporting and analytics. ’ Designed to master the four core experiences of business—customer, product, employee, and brand—it provides insights that help companies improve at every touchpoint. Medallia Imagine having a roadmap for each customer’s journey.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

SurveySensum

SEPTEMBER 13, 2023

Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5)

B2B 52

B2B 2023 Feedback Multi-Channel 52

SurveySparrow

FEBRUARY 22, 2023

12 Absolute Top Qualaroo Alternatives For 2023 Time to let the cat out of the bag here. Here are the 12 Qualaroo alternatives worth trying in 2023: SurveySparrow Parlor.io Qualtrics Qualtrics (formerly Clarabridge), using AI and machine learning specializes in turning complex feedback into clear insights.

2023 52

2023 Feedback ROI Customer Satisfaction 52

Education Services Group

DECEMBER 13, 2022

Less than half of CS organizations have access to the tools they need to deliver actionable insights and increase business efficiency. With all this in mind, I thought about what 2023 will bring, and I asked my colleagues for their thoughts as well. Our top 5 predictions for Customer Success in 2023.

2023 52

2023 Customer Success 2022 Sports 52

Gainsight

DECEMBER 20, 2023

And this data can only come from effectively capturing and acting on insights measured through product analytics. According to the 2023 GartnerⓇ Market Guide for Product Analytics for Technology and Service Providers, “Currently, close to half (46%) of all product managers have stepped up efforts for customer-centric insights.

Customer Centricity 52

Customer Centricity 2023 Roadmap Insights 52

SurveySparrow

NOVEMBER 24, 2022

This article looks at 10 of the top alternatives to UserTesting for the year 2023. UserTesting Alternatives of 2023. Use advanced features like skip logic, anonymous surveys, conditional branching, and more to get high-quality insights from users. It helps you get instant access to qualitative insights. SurveySparrow.

2023 52

2023 Net Promoter Score Feedback Workshop 52

SurveySensum

JANUARY 5, 2023

A product feedback tool helps you gather valuable customer insights about your product, regardless of the stage it’s in, whether it be the design phase, development phase, or post-release stage. And those insights determine whether your product is qualified enough to their expectations or not. . Upgrades your product roadmap.

2023 52

2023 Feedback NPS Demo 52

SurveySparrow

NOVEMBER 25, 2022

Here, we talk about the 10 best free ticketing tools for 2023, but up first, let’s further understand the importance of a ticketing tool. While resolving customer queries, this ticketing software lets you and your team collect actionable insights to become more efficient. Customer Service Roadmap. Top 10 Free Ticketing Tools.

2023 52

2023 Multi-Channel Roadmap Customer Journey Mapping 52

Gainsight

MAY 18, 2023

According to the company, this “allows organizations that depend on physical operations to harness IoT [Internet of Things] data to develop actionable insights and improve their operations.” Congratulations, 2023 GameChangers! The post Drumroll, Please … Announcing Our 2023 GameChanger Awardees appeared first on Gainsight Software.

2023 52

2023 2022 Customer Success Customer Journey 52

SurveySparrow

FEBRUARY 23, 2023

To make things easier for you, we bring to you what we think are some of the best Usersnap alternatives to look out for in 2023. It allows you to collect feedback from multiple channels to automatically organize the generated insights into a list for developing a future roadmap. Let’s get to it right away, shall we?

2023 52

2023 Multi-Channel Feedback Brands 52

CSM Magazine

FEBRUARY 14, 2023

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. The roadmap for success in every case included a critical culture component, whether it was readjusting to a new environment, implementing new technology, or just general malaise. All of them.

Contact Center 52

Contact Center 2023 2022 Consulting 52

SurveySensum

SEPTEMBER 11, 2023

With that in mind, after working with different companies in this industry, we have compiled a list of 13 key SaaS KPIs and metrics of 2023 that you need to start tracking to measure your success. Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024.

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status. Analyzing extensive datasets to forecast trends. Customer health.

Customer Success 92

Customer Success 2023 B2B Customer Relationship Management 92

Think Customers

MARCH 2, 2023

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” are getting louder by the day.

2023 52

2023 Contact Center Average Handle Time Roadmap 52

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. Horizon AI’s generative capabilities can now help Customer Success teams take action on the insights buried within data and work more efficiently at scale. We’re talking about our Product team.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. Q: What one process should CS leaders focus on in 2023? Here’s a sneak peek at what we learned. The good news is Customer Success teams are growing both in size and budget.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Download the report today to get the full story.

2022 52

2022 Social Media 2023 Roadmap 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. The AI/CX Virtual Summit is designed to be the catalyst for these discussions and a platform for sharing insights, experiences, and strategies that will shape the future of CX.

2023 52

2023 Events E Commerce Blog 52

Lithium

NOVEMBER 1, 2022

2023 Social Media Trends: Align your strategy with disruptive consumers Thursday, Nov 3 | 1pm ET | 12pm CT | 10am PT. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access. Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. Marc Prempain 12 July 2023

Social Media 52

Social Media 2023 Roadmap E-support 52

West Monroe

APRIL 28, 2024

Industrywide, the median net retention rate declined to 111% in Q4 2023. Organizations often lack adequate visibility and insights into segment or cohort retention performance and predictive indicators such as customer health and risk. The absence of clarity here can result in disjointed efforts and missed opportunities.

Customer Retention 52

Customer Retention 2023 Roadmap Sales 52

Maru Group

APRIL 17, 2023

By Todd Trautz and Brent Snider Maru/Matchbox | April 2023 Do you know how your consumers emotionally connect to your brand? Brand tracking doesn’t need to be a quarterly exercise of trying to “triangulate” insight to explain or align with marketing and sales. You have nothing to lose but insight. Learn more

Measurement 74

Measurement 2023 Roadmap Consumers 74

customer sure

MARCH 18, 2024

A VoC programme which not only prioritises insights for service improvement, but – critically — enables real-time service recovery will: Enhance customer satisfaction , leading to greater spend, cross-sell, and upsell. Implementation Roadmap To de-risk your new VoC programme, you should adopt a phased roll-out.

Touchpoint 62

Touchpoint Return on Investment Competitive Advantage Feedback 62

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Cons The integrations are limited however, they’re in the roadmap.

Automotive 52

Automotive Feedback 2023 Demo 52

Optimove

MAY 30, 2023

Our May 2023 survey of marketers shows that for the second year in a row, respondents continue to allocate more of their budget for acquisition marketing versus retention marketing, despite consumer spending uncertainty, and that new customer acquisition can cost  five times  more than retaining an existing one. Read the full report here.

B2C 93

B2C 2023 Multi-Channel Marketing 93

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world. McKinsey and Co.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Fast forward to today The 2023 headline is different from what operators and managers envisioned when thinking about a post-COVID world. McKinsey and Co.

2022 52

2022 Roadmap Customer Relationships Brands 52

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Being an employee, partner, or customer these days could be a lot nicer and easier.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. The relationship between Sales and CS is so valuable, and we expect to see it grow in 2023 to maximize efficiency.

ROI 52

ROI 2023 Roadmap Metrics 52

ChurnZero

JUNE 14, 2023

How should I wrangle a constricted company budget to outlast 2023? Don’t let your customer success team go into 2023 with substandard tools. If your team is still working from spreadsheets and piecemealing their operations, 2023 could be the year to equip them with more effective technology. While 83.1%

2023 52

2023 Customer Success Competitive Advantage Roadmap 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Last year we reported that ‘pay with points’ would be a trend for 2023.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

SurveySparrow

MAY 24, 2023

Check out this link for the best poll apps to look for in 2023! You may utilise this insightful feedback to modify your content, goods, or services so that they better meet the requirements and preferences of your target market. In fact, pick the app that best meets your demands after investing time doing your research.

Social Media 52

Social Media Feedback Interaction Engagement 52