Top 5 Customer Service & CX Articles for Week of May 27, 2024
ShepHyken
MAY 26, 2024
My Comment: If you’ve been following my work, you know I’m a huge NPS – Net Promotor Score – fan. This is an interesting article about NPS. And even if you don’t use NPS, some of these ideas cross over into other survey questions you might use to evaluate your company’s customer experience.
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