BirdEye

APRIL 26, 2024

Many of these tools use AI, helping businesses save time and resources while elevating their content strategy. Many of these tools use AI, helping businesses save time and resources while elevating their content strategy. Google Gemini AI Google’s Gemini AI (previously Bard) is one of the most effective content-creation tools.

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Kustomer

FEBRUARY 11, 2024

This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. Key Zendesk Suite Features Below, we highlight some of the key features of Zendesk Suite. This live chat feature enables real-time interactions between customers and support agents.

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BirdEye

JANUARY 15, 2024

Tips for using speech-to-text software effectively Can I use AI for speech-to-text needs? These include pricing, feature range, accuracy, speech recognition speed, user-friendliness, and language support, all of which will guide you in choosing the right software for your business. Can I use AI for speech-to-text needs?

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Kustomer

SEPTEMBER 7, 2023

In this blog, we’re discussing what AI agent assist is and why it’s beneficial. Real-time agent assist is software that uses AI to help customer support agents better serve their customers. Benefits of AI Agent Assist Real-time agent assistance is not intended to replace CS agents. What is Agent Assist?

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Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

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Social Media Feedback User Experience Insights 157

Kustomer

MARCH 19, 2024

An AI-powered agent copilot built on top of our CRM. While AI is not new to Kustomer, it is now emerging at the forefront in a significantly more strategic capacity, impacting how companies can transform their customer engagement methods. Under the hood, it is a suite of AI-powered capabilities built on top of our CRM.

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Metrics Webinar Interaction Loyalty 69

Bold360

JUNE 15, 2017

I have seen the interest grow in adoption of AI. Like many of your peers, you might be wondering what you can do with AI to help your brand improve the customer experience now – without jumping through hoops or feeling frustrated and overwhelmed. What do I do? How do I do it? With which tool? Why is this not intuitive!??

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delighted

APRIL 26, 2024

We integrated sophisticated AI tools and templates infused with best practices. Now, you can start from scratch, or utilize our latest survey templates and AI-driven question recommendations features to advance the survey creation process. With Delighted AI, you’re in the driver’s seat. Curious what we’re working on next?

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Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

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Doing CX Right

FEBRUARY 14, 2024

Explore AI's transformative power to elevate retail customer customer service. Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured guest, Alex Genov from Zappos.

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Retail Customer Service Customer Insights Insights 106

Team Support

APRIL 23, 2024

TeamSupport’s core features include a collaborative inbox that facilitates communication among team members, a customizable knowledge base that serves as a centralized repository of information, and a customer portal that provides clients with a dedicated space to submit requests.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

TechSee

MARCH 21, 2024

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution. Impact on the Bottom Line Millions of dollars in annual savings.

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Contact Center Customer Satisfaction Demo Download 124

Interactions

APRIL 16, 2024

Conversational AI is the set of technologies behind automated messaging and speech-enabled applications, known as an Intelligent Virtual Assistant (IVA), that offer human-like communications by recognizing speech and text, understanding intent, deciphering different languages, and responding in a way that mimics human conversation.

Customer Care 62

Customer Care Omnichannel Metrics Innovation 62

Inbenta

APRIL 10, 2024

How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale When customers think about their banking relationships, what do they prioritize? AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

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Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. Intercom’s pricing starts at $39 per seat / per month for the essential plan, but it doesn’t offer the same features as the advanced and expert plans. What to look for in an Intercom alternative ?

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Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

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Magellan Solutions

AUGUST 10, 2023

Most marketers now use AI tools in social media to connect with their target audiences effectively. Let’s see how these Artificial Intelligence (AI) tools streamline and optimize your digital marketing efforts as the demand for social media marketing increases.

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Social Media Advertising Metrics Insights 98

Think Customers

MARCH 7, 2024

Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and Google’s head of AI Demis Hassabis, along with all kinds of curious technology innovations. For example, an AI prompt for “U.S.

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2024 Contact Center Presentation Innovation 52

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Common CPaaS Features SMS and MMS Messaging: Send and receive text messages within applications.

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BirdEye

APRIL 2, 2024

This way, you can keep your channel’s data intact while still curating the content you want to prominently feature. If you decide that an unlisted video is worth featuring again, you can simply re-list it, and it will become searchable and visible to your subscribers and viewers once again.

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ChurnZero

APRIL 1, 2024

AI is changing just about everything within the SaaS and technology space. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. Related: AI adoption by CS teams.

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Customer Journey Mapping Customer Journey Social Media 2023 76

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. AI video editing tools are increasingly necessary as the demand for high-quality video content grows.

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Social Media E-support Entertainment Call Center 98

Lumoa

FEBRUARY 6, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Editing Topics now features clickable keywords Editing Topics has never been easier!

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Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

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Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

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Multi-Channel Social Media Interaction Insights 97

Team Support

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Automation and AI To enhance efficiency and response times, consider customer support software that incorporates automation and artificial intelligence (AI).

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Omnichannel Social Media Customer Satisfaction Customer Centricity 105

SurveySparrow

APRIL 19, 2024

This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. Here’s why you need a tool to help you out with your data: Automates repetitive tasks: Most tools have an autofill feature, which allows you to save hours of typing.

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Document E-support Connections 2006 52

Thematic

APRIL 3, 2024

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. product features, website navigation, customer service interactions). ” 2.

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Social Media Feedback NPS Insights 62

Kustomer

FEBRUARY 6, 2024

You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. Typically, these tools handle lower ticket volumes and offer fewer features, focusing on essential functionalities like ticket tracking, basic reporting, and customer communication tools.

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BirdEye

FEBRUARY 21, 2024

Artificial Intelligence (AI) is constantly evolving, pushing the boundaries of what’s possible. Google’s new Gemini AI model has notably stirred the tech community, heralding substantial advancements in AI capabilities and generating excitement and caution. Google Gemini vs. BARD BARD is now called Gemini.

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2024 Document Innovation Demo 59

Magellan Solutions

AUGUST 4, 2023

Artificial intelligence (AI) has become a powerful force for change. AI technologies use data analysis and machine learning algorithms to automate procedures. These AI tools for improving productivity are paving the way to improved efficiency. These AI tools for improving productivity are paving the way to improved efficiency.

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Call Center Innovation Document Insights 98

SurveySparrow

JANUARY 29, 2024

Can you use AI for surveys, you ask? Well, you needn’t imagine much because AI surveys are the new big thing in the market! This blog will focus on four types of AI survey questions that will help you get precise customer data. AI surveys are dynamic tools that intelligently interact with respondents.

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Team Support

JULY 13, 2023

With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency.

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B2B Customer Satisfaction Customer Care Technology 98

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features.

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BirdEye

DECEMBER 26, 2023

Pros and cons of VoIP: A close look at VoIP features and benefits What are the various types of VoIP services? This is to improve efficiency and provide more features for the end-user. Leverage AI technology in call analysis, transcription, and video meeting insights. Table of contents What is VoIP? What is a VoIP number?

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Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). This feature improves clarity and accessibility, letting you give customers more context and direction.

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Kustomer

NOVEMBER 10, 2023

You require a smart, user-friendly customer service platform that seamlessly integrates data and AI, giving you a holistic customer view. Welcome to the Kustomer Advantage Webinar – your gateway to unleashing the potential of data-driven customer service with our cutting-edge AI tools and technology.

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