ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others.

Social Media 87

Social Media Customer Service Marketing Airlines 87

ShepHyken

DECEMBER 30, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Using Social Media to Connect with Your Most Loyal Customers by Michael A. Be it Alexa, Google, Siri, etc.,

Article 111

Article 2019 Customer Service Social Media 111

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . Service with a Simile.

2018 77

2018 Article Customer Service Loyalty Programs 77

ShepHyken

APRIL 17, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli.

2017 79

2017 Article Social Media Customer Service 79

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. What do older generations want from customer service? Customer Service Tip: Just Be Nice by George Aveling.

Article 51

Article Customer Service 2017 Loyalty Programs 51

CSM Magazine

AUGUST 21, 2023

However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task. The good news is that with the right strategies and processes in place, retailers can achieve higher levels of customer engagement and build stronger relationships.

Retail 52

Retail Customer Engagement Engagement Social Media 52

GetFeedback

MAY 5, 2019

Or would you stay loyal to your old mobile phone provider if you knew they offer 24/7 support for delightful customer service? Apart from expecting products whose quality matches the prize, customers for years now also expect to find the service providers exactly when they need them. Nobody’s picking up the phone.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

CSM Magazine

OCTOBER 25, 2023

Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. A staff member equipped with comprehensive product knowledge can address customer queries efficiently, recommend products tailored to individual needs, and even upsell or cross-sell effectively.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It involves a range of strategies, tools, and tactics that organizations use to attract, engage, and retain customers.

2023 13

2023 Article Customer Service Loyalty Programs 13

CSM Magazine

FEBRUARY 29, 2024

This helps to create a familiar and cohesive experience for the customer, no matter how they interact with your brand. Tailor communications: Customize your email, social media, and other communications based on the customer’s previous interactions with your brand.

Omnichannel 52

Omnichannel Connections Loyalty Programs Social Media 52

CSM Magazine

NOVEMBER 27, 2020

To get customers to stick around and provide your company with steady support, you must provide an outstanding level of customer service. In this post, we’re going to run through a few tips for enhancing your customer service, looking specifically towards the goal of building and maintaining a strong customer community.

Customer Service 59

Customer Service Social Media Loyalty Programs Customers 59

Beyond Philosophy

JUNE 1, 2015

Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? And, what is the impact of loyalty programs on enterprise profitability? Key among these are: Integrate Loyalty Into the Full Experience. Michael Lowenstein, Ph.D., Use the Data.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

CSM Magazine

MAY 17, 2023

Understanding the psychology of customer service can help businesses create customer experiences that not only meet expectations but also exceed them. This, in turn, fosters customer loyalty and positive word-of-mouth recommendations, ultimately driving profitability.

Customer Service 52

Customer Service Net Promoter Score Customer Service Representative Customer Satisfaction 52

CSM Magazine

FEBRUARY 28, 2022

When you are a bulk rock salt supplier, customer service is key. If you want to keep your customers happy and coming back for more, you need to provide impressive customer service. In this article, we will discuss ten ways that you can give great customer service to your customers!

Customer Service 52

Customer Service Loyalty Programs Social Media Customer Service Representative 52

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Blog 105

Blog Loyalty Programs Loyalty Lifetime Customer 105

Happy or Not

FEBRUARY 26, 2024

Infuse your space with unique decor that ignites curiosity and becomes the backdrop for countless social media shares. Implement loyalty programs and reward customers A well-designed customer loyalty program with rewards and incentives is a powerful tool to cultivate repeat business and drive customer engagement.

Loyalty 36

Loyalty Loyalty Programs Social Media Entertainment 36

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

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Customer Journey Brands Contact Center Sales 123

Lumoa

FEBRUARY 2, 2023

In This Article: What is Customer Experience and Why Is it Important? What’s the Difference Between Customer Experience and Customer Service? What’s the Difference Between Customer Experience and Customer Service? Customer service is the direct interaction between a company and its customers.

Retail 94

Retail Net Promoter Score Customer Experience Loyalty Programs 94

Steve DiGioia

MAY 1, 2023

It’s the age-old mantra: “ Provide great service and customers will come.” In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. ” But is that really true?

Loyalty Programs 64

Loyalty Programs Social Media Loyalty Innovation 64

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

CSM Magazine

JUNE 24, 2022

When you’re playing for real money online, you can’t afford to have subpar customer service. Casino customer service is often called upon by new players who have questions about bonus conditions or technical difficulties with online gambling software, such as withdrawal requests that do not go through.

Customer Service 52

Customer Service Loyalty Programs E-support Banking 52

CSM Magazine

NOVEMBER 30, 2016

Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically. Much of this change is being driven by the pervasiveness of technology, especially social media. Another one of the trends in customer service crucial in satisfying today’s customers is prompt service.

Customer Service 84

Customer Service Workshop Loyalty Programs Social Media 84

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. What do older generations want from customer service? Customer Service Tip: Just Be Nice by George Aveling.

2017 28

2017 Article Customer Service Loyalty Programs 28

ProProfs Chat

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. What is Customer Service Psychology? For that, you can collect customer feedback.

Customer Service 82

Customer Service Social Media Customers Communication 82

GetFeedback

JUNE 11, 2019

In this article, we’re sharing the four key findings from Deloitte’s report to help you understand how you might use emotional connections to drive loyalty for your brand. Customers first use rational considerations such as price, promotions, and loyalty programs to consider if a product is right for them.

Loyalty 170

Loyalty Connections Loyalty Programs Consumers 170

Magellan Solutions

MAY 10, 2021

Uploading articles to your blog. Social Media Management. Many potential customers are going to notice and engage through social media. Have someone experienced to handle: Creating content to share on your social media accounts. Customer Service. Customer care support.

Social Media 52

Social Media Advertising Loyalty Programs Blog 52

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

Magellan Solutions

FEBRUARY 11, 2021

Meanwhile, you pay customer service executives $25-30 for an hour. Uploading articles to your blog. Social Media Management. Many potential customers are going to notice and engage through social media. Have someone experienced to handle: Creating content to share on your social media accounts.

Social Media 52

Social Media Hospitality Loyalty Programs Travel 52

SurveySparrow

JUNE 20, 2021

Studies show that 91% of customers who had a bad experience won’t willingly do business with a company ever again. In this article, we’ll look at 15 ways companies can improve customer satisfaction in today’s customer-centric landscape. Offer Personalized Customer Service. Offer Loyalty Programs.

Customer Satisfaction 52

Customer Satisfaction 2021 Social Media Loyalty Programs 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

CSM Magazine

MARCH 14, 2022

At the same time, it isn’t easy to please everyone, and it’s well-known that not every customer has the exact same wants and needs. However, creating strategies and segmenting groups of customers is essential. in this article, we will look at some great examples that include successful customer-centric companies.

Customer Centricity 98

Customer Centricity Loyalty Programs Loyalty Financial 98

SurveySparrow

SEPTEMBER 27, 2023

Or, perhaps you might have wondered “Hey, how can big data improve customer experience?” ” In reality, big data holds the key to providing better customer service and enhancing customer satisfaction. This not only keeps customers engaged but also deepens their connection with the brand.

Customer Experience 52

Customer Experience E Commerce Loyalty Programs Social Media 52

CX University

NOVEMBER 21, 2020

Ask five different people what customer experience means to their brand and you would probably get twice as many correct, but different answers. Customer experience means a plethora of different things to different people. Customer satisfaction describes how happy customers are, after using a specific product or service.

Net Promoter Score 98

Net Promoter Score Brands Loyalty Programs Loyalty 98

CSM Magazine

MAY 24, 2021

You need to always monitor your emails, voice mails, social media accounts, and even fax messages. Your customers need to know and feel that you’re still here for them. If your customers regularly receive alerts from your brand, they’ll surely remember it and you get to keep the customer engagement alive.

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52