ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Absolutely!

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Article 2021 Customer Service Loyalty Programs 134

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). My Comment: I’m a big fan of loyalty programs.

Article 60

Article Customer Service 2023 Loyalty Programs 60

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Here are my top five picks from last week. Follow on Twitter: @Hyken.

2021 135

2021 Article Customer Service Loyalty Programs 135

GetFeedback

MAY 5, 2019

So, if you make them choose between a good product and a good after-sales service, you’re not on the right path. . Good products keep customers interested, but after-sales service keeps them loyal. And allowing your business to not address customers’ after-sale needs, you’re ruining the future of your brand.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

ShepHyken

FEBRUARY 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Trillion in Sales Annually at Risk by Bruce Gil (Quartz) Bad customer experiences could cost organizations around the world $3.7

2024 62

2024 Article Customer Service B2B 62

ShepHyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service. My Comment: This article hits two areas.

Article 75

Article 2022 Customer Service Loyalty Programs 75

ERDM

NOVEMBER 13, 2019

Article by Ernan Roman Featured on CMO.com Millennials and Gen Zs view traditional loyalty programs as “manipulative,” “hierarchical,” and “built around exclusions.”. Those are highlights from VoC research conducted by ERDM for Detroit-based watchmaker Shinola, which was looking to revamp its loyalty program.

Loyalty Programs 72

Loyalty Programs Loyalty Omnichannel Events 72

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love his articles. That’s why this article in Travelers Today caught my eye. Here are my top five picks from last week.

Article 67

Article 2022 Customer Service Loyalty Programs 67

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business.

Article 65

Article 2023 E Commerce Customer Service 65

ShepHyken

DECEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. My Comment: Want to build repeat business and customer loyalty?

Article 147

Article 2020 Customer Service Loyalty Programs 147

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. As you read this article, keep that in mind.

Article 65

Article Customer Service 2024 2023 65

ERDM

NOVEMBER 13, 2019

Article by Ernan Roman Featured on CMO.com Millennials and Gen Zs view traditional loyalty programs as “manipulative,” “hierarchical,” and “built around exclusions.”. Those are highlights from VoC research conducted by ERDM for Detroit-based watchmaker Shinola, which was looking to revamp its loyalty program.

Loyalty Programs 49

Loyalty Programs Loyalty Omnichannel Events 49

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. And more importantly, how can you ensure that it’s not costing you sales? If Not, It Could Be Costing You Sales appeared first on Shep Hyken.

Customer Journey 123

Customer Journey Brands Contact Center Sales 123

Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience. Use the Data.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

InMoment XI

SEPTEMBER 12, 2023

This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. Sales and Marketing Strategy Analysis: Break down competitors’ sales funnels and marketing campaigns. Competitive analysis offers you this lens.

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. This article brings that concept back.

Article 65

Article 2020 Loyalty Programs Customer Service 65

Beyond Philosophy

APRIL 18, 2017

But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years.

Sales 124

Sales Loyalty Programs Consulting Loyalty 124

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Blog 106

Blog Loyalty Programs Loyalty Lifetime Customer 106

delighted

JUNE 30, 2022

Sample referral programs that work. If you’re interested in learning more about the success that high-growth brands can have with referral programs, feel free to check out the below articles. The post Referral programs 101: Driving sales with your happiest customers appeared first on Delighted. About Friendbuy.

Sales 79

Sales Reference Net Promoter Score Loyalty Programs 79

Lumoa

FEBRUARY 2, 2023

In This Article: What is Customer Experience and Why Is it Important? A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction. This could be data like demographics, sale history, website visits, and more. What’s the Difference Between Customer Experience and Customer Service?

Retail 94

Retail Net Promoter Score Customer Experience Loyalty Programs 94

CSM Magazine

MARCH 28, 2024

How can RFP templates for SCM software and other programs be of help? Point-of-Sale System Every person within an organization will use a point-of-sale system if installed. This program helps the business predict future sales, determine labor needs, and oversee inventory.

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Loyalty Programs Financial Sales Loyalty 52

CSM Magazine

FEBRUARY 29, 2024

For example, a sales associate could have access to a customer’s online wish list or purchase history in order to provide personalized assistance. Implement loyalty programs: Use loyalty programs to gather more data on customer preferences and to reward customers for their repeat business.

Omnichannel 52

Omnichannel Connections Loyalty Programs Social Media 52

ShepHyken

APRIL 17, 2020

This week we feature an article by Rakshit Hirapara , a content marketer at LoyaltyXpert. He shares different strategies businesses should implement during a world crisis in order to gain and retain customer loyalty. Sales and marketing might argue that when people have had to take pay cuts they are not in the mood to spend.

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Loyalty Rewards Programs Loyalty Programs 2021 128

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. Nearly every month, it is the most-read article in our blog.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. This article will provide you with ten effective ways to improve your retail customer engagement efforts.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Experience Investigators by 360Connext

JULY 13, 2015

The sales funnel is so simple, in theory. But customer experience travels on, past the prospecting and sales phase and well into the relationship with the customer. Very recent research on loyalty programs showed how customers are looking for more communication that’s relevant. They exit into a converting customer.

Customer Journey 259

Customer Journey Customer Journey Mapping Social Media Travel 259

CSM Magazine

DECEMBER 9, 2019

Through messages, the shop talks about promotions, sales or new products and can even communicate with a specific user or their group. Increase sales. Do you want additional sales? Search by name, brand or article in one line. It is made in compliance with the operating systems’ guidelines and can work offline.

Sales 52

Sales E-support Loyalty Programs Consulting 52

CSM Magazine

MARCH 14, 2022

Creating the correct customer-centric business model is your ticket to standing out from your competitors and encouraging customer loyalty. Customer-centricity is essential for companies since it drives a customer further down the sales funnel. Recommendations are what drive Amazon sales. Amazon’s personalization level.

Customer Centricity 98

Customer Centricity Loyalty Programs Loyalty Financial 98

ShepHyken

APRIL 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is the perfect article to kick off this week’s Top Five. As Inflation Bites, Loyalty Programs Are More Important Than Ever.

Article 13

Article Customer Service Loyalty Programs 2023 13

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. That’s what your loyalty program should do. – Shep Hyken. So, what’s the future of brand loyalty? Loyalty programs shouldn’t exist in a vacuum.

Customer Centricity 74

Customer Centricity Loyalty E Commerce Loyalty Programs 74

ShepHyken

MAY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some ideas on what companies do to ensure a better experience and save/repair damaged relationships.

Article 13

Article Customer Service Loyalty Programs 2023 13

ShepHyken

MARCH 5, 2021

This week we feature an article from Deb Mukherjee , a SaaS marketer with DelightChat. As you might be aware, BFCM days indicate to eCommerce business owners how the next year will be in sales. billion in sales between Black Friday and Cyber Monday globally, up 76% from last year. trillion dollars in 2019. LoyaltyLion.

Customer Experience 91

Customer Experience Loyalty Programs Omnichannel 2021 91

Alida

APRIL 19, 2017

E-commerce and the undeniable dominance of Amazon is one obvious answer, but as a recent Atlantic article points out, the full story is more complex than that. But in order to reinvigorate sales, the retail industry needs to reimagine the customer experience —and it needs to do so quickly. Source: Business Insider ).

Retail 173

Retail E Commerce Sports Fashion 173

CustomerSuccessBox

SEPTEMBER 20, 2021

how to design and build a sales & marketing growth machine, etc. The other topics covered are sales, marketing, growth, support, and more. You’ll find a lot of interesting data-driven articles on their blog. The best articles on customer success are: Understanding the customer success pyramid. SuccessCOACHING.

Blog 64

Blog Customer Success Customer Centricity Consulting 64

Beyond Philosophy

MAY 10, 2017

And it makes you wonder, why do we call them “loyalty” programs if they don’t make customers loyal? What is Loyalty Anyway? Loyalty means you’ve made an emotional attachment. True loyalty is based on shared values, positive emotional experiences and trust. What about those Loyalty Cards? In the U.S.,

Loyalty 137

Loyalty Loyalty Programs Airlines 2012 137

CSM Magazine

JANUARY 15, 2024

Queue wait times can be a significant frustration for customers and can lead to poor customer experiences, leading to lower sales and revenue. Having a versatile team capable of expediting the checkout process is essential for stores to optimize sales and profits. The checkout queue was too long.

Retail 52

Retail Loyalty Programs Sales Customers 52