Lithium

DECEMBER 28, 2020

Khoros Engage in Austin. For example, Khoros Engage LDN features popular authors Hannah Fry and Danny Wallace and Khoros Engage NYC features Amanda Rubin , Global Co-head of Brand & Content Strategy at Goldman Sachs, and Alyssa Fenogliois , Senior Director of Global Marketing Excellence at Sanofi. Khoros Engage kicks off this year!

Engagement 40

Engagement 2019 Workshop Hotels 40

Lithium

JUNE 11, 2019

This year it’s happening on November 5–7 in Austin, Texas at ACL Live at the Moody Theater and the W Hotel Austin. Get inspired by keynotes from Common (hip hop artist and social justice activist), and Manoush Zomorodi (author of Bored and Brilliant). host every year. Get a glimpse of the experience here.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

JUNE 11, 2019

This year it’s happening on November 5–7 in Austin, Texas at ACL Live at the Moody Theater and the W Hotel Austin. Get inspired by keynotes from Common (hip hop artist and social justice activist), and Manoush Zomorodi (author of Bored and Brilliant). host every year. Get a glimpse of the experience here.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

JUNE 11, 2019

This year it’s happening on November 5–7 in Austin, Texas at ACL Live at the Moody Theater and the W Hotel Austin. Get inspired by keynotes from Common (hip hop artist and social justice activist), and Manoush Zomorodi (author of Bored and Brilliant). host every year. Get a glimpse of the experience here.

Workshop 40

Workshop Hotels Events Customer Care 40

CSM Magazine

FEBRUARY 8, 2022

About the Author. Inge is a customer and user experience leader, consultant and author who helps companies create great experiences across the customer journey with a focus on conversational experiences. She holds an MA from the University of Texas, Austin. Inge De Bleecker is CX/UX Consultant to Applause.

2022 52

2022 Multi-Channel Customer Experience Customer Centricity 52

Lithium

DECEMBER 28, 2020

This year it’s happening on November 5-7 in Austin, Texas. Manoush Zomorodi — author of Bored and Brilliant , will give a 30 minute keynote on how to stay balanced in an “always on” world. We’re excited to celebrate the merger at this year’s SmartSocial Summit , an industry conference focusing on the future of digital engagement.

Events 40

Events Engagement Customers 40

CSM Magazine

AUGUST 4, 2021

About the Author. She holds an MA from the University of Texas, Austin. Inge is a published author. Her book, Remote Usability Testing: Actionable insights in user behavior across geographies and time zones, which she co-authored with Rebecca Okoroji, is listed as one of Book Authority’s best new usability books of 2020.

Brands 52

Brands Entertainment Sports Multi-Channel 52

Lithium

OCTOBER 19, 2018

This year it’s happening on November 5–7 in Austin, Texas at ACL Live at the Moody Theater and the W Hotel Austin. Get inspired by keynotes from Common (hip hop artist and social justice activist), and Manoush Zomorodi (author of Bored and Brilliant). host every year. Get a glimpse of the experience here.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

OCTOBER 19, 2018

This year it’s happening on November 5–7 in Austin, Texas at ACL Live at the Moody Theater and the W Hotel Austin. Get inspired by keynotes from Common (hip hop artist and social justice activist), and Manoush Zomorodi (author of Bored and Brilliant). host every year. Get a glimpse of the experience here.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

OCTOBER 19, 2018

This year it’s happening on November 5–7 in Austin, Texas at ACL Live at the Moody Theater and the W Hotel Austin. Get inspired by keynotes from Common (hip hop artist and social justice activist), and Manoush Zomorodi (author of Bored and Brilliant). host every year. Get a glimpse of the experience here.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

OCTOBER 19, 2018

This year it’s happening on November 5–7 in Austin, Texas at ACL Live at the Moody Theater and the W Hotel Austin. Get inspired by keynotes from Common (hip hop artist and social justice activist), and Manoush Zomorodi (author of Bored and Brilliant). host every year. Get a glimpse of the experience here.

Workshop 40

Workshop Hotels Events Customer Care 40

Lithium

MARCH 13, 2019

Khoros Engage in Austin. For example, Khoros Engage LDN features popular authors Hannah Fry and Danny Wallace and Khoros Engage NYC features Amanda Rubin , Global Co-head of Brand & Content Strategy at Goldman Sachs, and Alyssa Fenogliois , Senior Director of Global Marketing Excellence at Sanofi. Khoros Engage kicks off this year!

Engagement 40

Engagement 2019 Workshop Hotels 40

Lithium

MARCH 13, 2019

Khoros Engage in Austin. For example, Khoros Engage LDN features popular authors Hannah Fry and Danny Wallace and Khoros Engage NYC features Amanda Rubin , Global Co-head of Brand & Content Strategy at Goldman Sachs, and Alyssa Fenogliois , Senior Director of Global Marketing Excellence at Sanofi. Khoros Engage kicks off this year!

Engagement 40

Engagement 2019 Workshop Hotels 40

Lithium

MARCH 13, 2019

Khoros Engage in Austin. For example, Khoros Engage LDN features popular authors Hannah Fry and Danny Wallace and Khoros Engage NYC features Amanda Rubin , Global Co-head of Brand & Content Strategy at Goldman Sachs, and Alyssa Fenogliois , Senior Director of Global Marketing Excellence at Sanofi. Khoros Engage kicks off this year!

Engagement 40

Engagement 2019 Workshop Hotels 40

ReviewTrackers

APRIL 19, 2017

The Forum for Healthcare Strategists is presenting the 2017 Healthcare Marketing & Physician Strategies Summit , to be held May 8 to 10, 2017 at the JW Marriott in Austin, Texas. Award-winning customer feedback software company and patient experience technology partner ReviewTrackers will be one of the exhibitors at the summit.

Healthcare 101

Healthcare Innovation Marketing 2017 101

Lithium

NOVEMBER 16, 2018

Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit. Check out our top 3 most kudoed author for the month of October! , , and ! , And we have m ore exciting news! Honored Contributor, is very active posting and commenting ideas.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit. Check out our top 3 most kudoed author for the month of October! , , and ! , And we have m ore exciting news! Honored Contributor, is very active posting and commenting ideas.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit. Check out our top 3 most kudoed author for the month of October! , , and ! , And we have m ore exciting news! Honored Contributor, is very active posting and commenting ideas.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit. Check out our top 3 most kudoed author for the month of October! , , and ! , And we have m ore exciting news! Honored Contributor, is very active posting and commenting ideas.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit. Check out our top 3 most kudoed author for the month of October! , , and ! , And we have m ore exciting news! Honored Contributor, is very active posting and commenting ideas.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit. Check out our top 3 most kudoed author for the month of October! , , and ! , And we have m ore exciting news! Honored Contributor, is very active posting and commenting ideas.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit. Check out our top 3 most kudoed author for the month of October! , , and ! , And we have m ore exciting news! Honored Contributor, is very active posting and commenting ideas.

Engagement 40

Engagement 40

CSM Magazine

JANUARY 24, 2019

As soon as I saw that my flight was canceled and that I wouldn’t get into Austin last night, I called the hotel and told them what happened. About the Author. This tactic makes sure you don’t come across as a judge or interrogator because any judgment from you will just tornado the conversation into a full blown escalation.

Hotels 68

Hotels Customer Service Training Books Consulting 68

Lithium

JUNE 17, 2019

This year it’s happening on November 5-7 in Austin, Texas. Manoush Zomorodi — author of Bored and Brilliant , will give a 30 minute keynote on how to stay balanced in an “always on” world. We’re excited to celebrate the merger at this year’s SmartSocial Summit , an industry conference focusing on the future of digital engagement.

Events 40

Events Engagement Customers 40

Lithium

JUNE 17, 2019

This year it’s happening on November 5-7 in Austin, Texas. Manoush Zomorodi — author of Bored and Brilliant , will give a 30 minute keynote on how to stay balanced in an “always on” world. We’re excited to celebrate the merger at this year’s SmartSocial Summit , an industry conference focusing on the future of digital engagement.

Events 40

Events Engagement Customers 40

RapportBoost

NOVEMBER 15, 2018

At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out far more than in previous conferences. About the Authors: . By Tony Medrano and Scott Moberly. Good reasons exist for this. . Integrate them with the entire chat team.

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

Lithium

NOVEMBER 5, 2018

This year it’s happening on November 5-7 in Austin, Texas. Manoush Zomorodi — author of Bored and Brilliant , will give a 30 minute keynote on how to stay balanced in an “always on” world. We’re excited to celebrate the merger at this year’s SmartSocial Summit , an industry conference focusing on the future of digital engagement.

Events 40

Events Engagement Customers 40

Lithium

NOVEMBER 5, 2018

This year it’s happening on November 5-7 in Austin, Texas. Manoush Zomorodi — author of Bored and Brilliant , will give a 30 minute keynote on how to stay balanced in an “always on” world. We’re excited to celebrate the merger at this year’s SmartSocial Summit , an industry conference focusing on the future of digital engagement.

Events 40

Events Engagement Customers 40

Lithium

NOVEMBER 5, 2018

This year it’s happening on November 5-7 in Austin, Texas. Manoush Zomorodi — author of Bored and Brilliant , will give a 30 minute keynote on how to stay balanced in an “always on” world. We’re excited to celebrate the merger at this year’s SmartSocial Summit , an industry conference focusing on the future of digital engagement.

Events 40

Events Engagement Customers 40

Lithium

NOVEMBER 5, 2018

This year it’s happening on November 5-7 in Austin, Texas. Manoush Zomorodi — author of Bored and Brilliant , will give a 30 minute keynote on how to stay balanced in an “always on” world. We’re excited to celebrate the merger at this year’s SmartSocial Summit , an industry conference focusing on the future of digital engagement.

Events 40

Events Engagement Customers 40

Beyond Philosophy

SEPTEMBER 10, 2020

One time, a gentleman who worked at an oil company picked me up for a speaking engagement in Austin, Texas. Colin is an international author of six bestselling books and an engaging keynote speaker. Nonetheless, we still hold onto the contradictions despite feeling uncomfortable about it. .

Sports 183

Sports Leadership Books Consulting 183

Lithium

DECEMBER 28, 2020

So, what caused 500+ busy executives and managers from brands including USAA, Google, and Facebook to fly into Austin? 1 New York Times Bestselling author Erik Qualman shared several great habits that will come in handy for every digital customer engagement professional looking to improve in their role.

Engagement 52

Engagement Social Media 2019 ROI 52

Talkdesk

AUGUST 17, 2017

He is a well-known inspirational speaker as well as a New York Times and Wall Street Journal bestselling author. Additional events in New York and Austin are planned for September, we’ll be sharing more details as we confirm the speaker lineup and agenda. Shep Hyken is a customer service and experience expert.

Contact Center 44

Contact Center Events 2017 Sales 44

Michelli Experience

MARCH 27, 2018

In case you missed the announcement – or don’t live in one of Amazon’s test cities (initially Austin, Cincinnati, Dallas, and Virginia Beach but now expanded to San Francisco and Atlanta), Amazon began a new delivery model in February. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Customer Experience 49

Customer Experience Retail Consulting Customers 49

Talkdesk

AUGUST 17, 2017

He is a well-known inspirational speaker as well as a New York Times and Wall Street Journal bestselling author. Additional events in New York and Austin are planned for September, we’ll be sharing more details as we confirm the speaker lineup and agenda. Shep Hyken is a customer service and experience expert.

Contact Center 40

Contact Center Events 2017 Sales 40

Talkdesk

SEPTEMBER 7, 2017

He is a well-known inspirational speaker as well as a New York Times and Wall Street Journal bestselling author. Or, if you’re in the Austin area, join us on September 13th for our final Road Show event of the year. Shep Hyken is a customer service and experience expert.

Contact Center 42

Contact Center Events 2017 Sales 42

C Space

OCTOBER 1, 2018

A sociologist, ethnographer and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries. Manila Austin. Manila Austin, Ph.D. VP, Research. is VP, Research and the head of our global Data & Analytics team at C Space. Rita Gunther McGrath: What’s Next for Strategy?

NPS 56

NPS Sports Net Promoter Score Retail 56