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Optimove
JANUARY 11, 2024
Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.
CSM Magazine
FEBRUARY 21, 2022
There are many SCORM authoring tools out there, each with its strengths and weaknesses, and the number of options can be overwhelming when you’re trying to find the best one for your needs. In this post, we’ve outlined the five best SCORM authoring tools so you can choose the one that’s right for you. iSpring Suite.
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SAP Customer Experience
SEPTEMBER 15, 2021
To create an incident on the SAP ONE Support Launchpad you require an S-user ID with specific Incident Management authorizations assigned to it. Authorizations can be assigned at different levels such as Global, CCoE (for CCC Groups), Customer, Installation, or User. What authorizations are required for Incident Management on the.
Zeisler Consulting
AUGUST 11, 2021
An agreement will have to be forged with regard to authority and who drives that project. In that case, the CCO will have to tread lightly, but that peer will need to understand that it’s still the CCO’s responsibility to make that improvement. But ultimately the success of the effort (measured in improved CX) needs to be owned by the CCO.
Speaker: Bryan Horn, Founder, CS Solutions
Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff. After the call, you've probably popped a blood vessel.
SurveySparrow
JUNE 19, 2022
Credit card authorization form templates are easy-to-use forms that can give your customers the option to automate credit card payments. In this article, we are going to: Define a credit card authorization form. Share an all-purpose credit card authorization form that you can customize. What is a credit card authorization form?
The DiJulius Group
AUGUST 18, 2021
Senior Customer Experience Consultant for The DiJulius Group, Dave Murray, talks with Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, about creating the ultimate guest experience. Read Full Article.
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
Best-selling author of The Art of the Start 2.0, He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Street cred? Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. and master customer rage for an insightful webinar on September 23rd.
Speaker: Kate Nasser, The People Skills Coach™
Join Kate Nasser, The People Skills Coach™ & Author of Leading Morale to truly understand how call center agents get the most out of collaborative coaching so they can thrive as professional care experts. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.
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