Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. We’ll also show you how technology can help you automate your engagement strategy. Reward Customer Loyalty. Rewards will differ from B2B to B2C customers.

Customer Engagement 62

Customer Engagement Engagement B2C Customer Journey Mapping 62

Amity

JULY 12, 2018

In the customer success industry this can be especially hard because CS is still a new and developing area in the SaaS world. You’re learning as you go, and you have the responsibility of also teaching the rest of your organization about customer success. Doesn’t sound very simple, does it? How do you know?

Customer Success 60

Customer Success B2B Customers B2C 60

West Monroe

NOVEMBER 18, 2021

The research and answered we uncovered have plenty to do with the consumerization of commercial technology. The “consumerization” of IT, or commercial technology, is an acknowledgement that the boundaries between consumer tech and business tech have blurred. ” The answer is quite a bit! Featured Content.

B2B 40

B2B Marketing B2C Consumers 40

West Monroe

NOVEMBER 18, 2021

The research and answered we uncovered have plenty to do with the consumerization of commercial technology. The “consumerization” of IT, or commercial technology, is an acknowledgement that the boundaries between consumer tech and business tech have blurred. ” The answer is quite a bit! Featured Content.

B2B 40

B2B Marketing B2C Consumers 40

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Read on to learn the keys to effective customer success for SaaS clients.

Customer Success 103

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 103

Magellan Solutions

FEBRUARY 9, 2021

Hiring VA’s are being considered especially with the technology developments. Magellan Solutions provides premium B2C and B2B solutions for market research. . Customer support applies the principles of customer service in helping customers. We have responsive and round-the-clock help to customers.

Social Media 52

Social Media Advertising B2C B2B 52

Up Your Service

FEBRUARY 24, 2019

This day is packed with insights and innovations about technology, learning, and careers transformation to make service and society better. Another session is “Gearing-Up Your Customer Service”. What do you do when your customer base grows faster than expected. One session is called “Service When and Where you Need It!”

2019 40

2019 B2C Travel B2B 40

Magellan Solutions

APRIL 26, 2021

Hiring VA’s are being considered especially with the technology developments. Magellan Solutions provides premium B2C and B2B solutions for market research. . Customer support applies the principles of customer service in helping customers. We have responsive and round-the-clock help to customers.

Social Media 52

Social Media B2C Advertising B2B 52

Thematic

APRIL 12, 2023

We had our NPS scores feeding into a Slack channel, and when the CEO saw a zero, he’d follow up directly with the customer. Afterward, he’d talk to the customer success team about his learnings. Or surveys that follow up with people who have contacted customer support. This is always the expectation.

Customer Centricity 62

Customer Centricity Culture Voice of Customer Multi-Channel 62

Customer Guru

AUGUST 21, 2018

Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. He believes that customer success is the way to make customers stick to the brand longer, buy more and advocate for them.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

SmartKarrot

APRIL 24, 2020

Targeting ‘everyone’ out there is definitely not on a successful business’s to-do list. The very first rule of business marketing often begins by stating the importance of a target audience and defining what customer base you are addressing. Segmented customer base improves your product and service to be more effective.

Net Promoter Score 12

Net Promoter Score B2C B2B Customer Success 12

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. B2B companies need to focus on driving revenue and sales while incentivizing existing loyal customers. As per research by Fundera , nearly 43% of customers will spend money based on how they perceive loyalty with a business.

Loyalty Programs 10

Loyalty Programs B2B Loyalty B2C 10

Influitive

AUGUST 3, 2015

With the wide array of technology options available, and the ability to easily get opinions from peers online, buyers have a lot of choice and information at their disposal. The days of social media being a B2C-only marketing tool are long gone. Grow Your Customer Base. In the B2B software world, it’s a buyer’s market.

B2B 66

B2B Social Media Marketing Reference 66

ChurnZero

JUNE 1, 2022

It was like, why do we treat our customers worse? Why do we give [CSMs] the worst technology to service them or no technology to service them? That was really a flaw in the way we thought about managing our customers and managing our SaaS businesses.”. Bring a customer joy, money, or a fix. “If Go get them.

Marketing 98

Marketing B2C 2022 Webinar 98

Gainsight

NOVEMBER 1, 2022

Over the past few years, SaaS’s purpose-built technologies and strategies have helped our industry withstand the ups and downs of the market. In this new normal, success is all about the trifecta of efficient, durable growth anchored in customer lifetime value and profitability. New growth avenues.

2008 52

2008 2009 B2B B2C 52

ProProfs Chat

MAY 6, 2020

Customer experience is so important to customers that they are willing to spend more on the services of a brand. Improving Customer Experience Statistics. 50% of the brands say they are planning to increase CX-related technology spending in 2019. (Source: Adobe Digital Trends Report ) Tweet this.

2020 66

2020 Customer Experience E Commerce E-support 66

SmartKarrot

JULY 7, 2023

This analysis is an effective tool that provides powerful insights into growing a business through its existing customer base. This does not only provide opportunities for growth but also helps businesses in building strong customer loyalty. It can be utilized with ease by B2B and B2C businesses as well.

Customer Satisfaction 10

Customer Satisfaction Loyalty B2B Return on Investment 10

Retently

APRIL 11, 2023

That is particularly common for the technology industry, where growth can happen overnight, and a company that had 1,000 customers last week can have 5,000 the next. Moreover, a proactive approach to customer satisfaction, fueled by an ongoing NPS process, will help you foster long-term customer loyalty and leverage advocacy marketing.

Net Promoter Score 158

Net Promoter Score NPS Customer Satisfaction Measurement 158

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ChurnZero

JUNE 1, 2022

It was like, why do we treat our customers worse? Why do we give [CSMs] the worst technology to service them or no technology to service them? That was really a flaw in the way we thought about managing our customers and managing our SaaS businesses.”. Bring a customer joy, money, or a fix. “If Go get them.

Marketing 52

Marketing B2C 2022 Webinar 52

Team Support

JUNE 3, 2020

Other signs include no software integrations (which creates duplicate work), software built for B2C (business-to-consumer) when they are B2B, and no set standards for responding to customers based on issue severity. This is often a clear sign of chaotic support interactions.

B2B 64

B2B B2C Demo Interaction 64

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Voice of customer maturity is quite low today in terms of ease, actionability, and strategic use.

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. Net Promoter Score (NPS) is a key performance indicator used to measure customer loyalty by asking a single question about how likely customers are to recommend an organization, product or service to a friend or colleague.

Net Promoter Score 97

Net Promoter Score NPS Loyalty Customer Satisfaction 97

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. Net Promoter Score (NPS) is a key performance indicator used to measure customer loyalty by asking a single question about how likely customers are to recommend an organization, product or service to a friend or colleague.

Net Promoter Score 96

Net Promoter Score NPS Loyalty Customer Satisfaction 96

Totango

NOVEMBER 3, 2021

In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys. Net Promoter Score (NPS) is a key performance indicator used to measure customer loyalty by asking a single question about how likely customers are to recommend an organization, product or service to a friend or colleague.

Net Promoter Score 94

Net Promoter Score NPS Loyalty Customer Satisfaction 94

West Monroe

JANUARY 24, 2022

Companies in many industries are waking up to the fact that traditional processes, legacy technology platforms, and functional siloes—in marketing, sales, finance, and customer success— no longer reflect the way a modern HT&S company can and should operate. Chapter 1: Revenue optimization moves to the forefront.

2022 40

2022 B2B Chief Customer Officer Financial 40

SmartKarrot

JUNE 22, 2022

The case is the same with both B2C startups and B2B startups. Based on its efforts, a startup can grow into a unicorn and reach the 1$ billion valuation. By doing so, it can establish a strong brand and a dedicated customer base before others in the market. Technology-driven. How to grow a unicorn startup?

B2B 11

B2B E Commerce Reference Innovation 11

SmartKarrot

OCTOBER 12, 2022

It is obvious that your enterprise’s greatest asset is its customer base. Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers.

B2B 10

B2B Net Promoter Score Customer Success Customer Journey 10

Talkdesk

JUNE 1, 2016

Eventually all of your revenue comes from the base. JOHN : Customer retention is important in itself, but it is also valuable because your customer base can lead to almost a second wave of acquisition. JOSH : This is the golden age of customer service in terms of the tools that are available to you. About Opentalk.

Customer Centricity 40

Customer Centricity Marketing NPS B2C 40

Bold360

NOVEMBER 21, 2016

It entices me to imagine what awaits us in 2017 for customer service. At the end of the day, the only way to prepare for customer service is to have the heart and the passion to take care of them and always be willing to see what technology offers. She is experienced with companies in the B2B and B2C industry sectors.

2016 111

2016 2017 Customer Experience Social Media 111

Qualtrics

FEBRUARY 26, 2019

On business to consumer (B2C) versus Business to Business (B2B) work: A mentor said to me a long time ago, “There are a lot of ways where B2C is more simple. Using our propensity models, we identify the best prospects within our own customer base that we should be cross-selling this line of business to.

Customer Experience 37

Customer Experience Books B2C B2B 37