RapportBoost

NOVEMBER 15, 2018

At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out far more than in previous conferences. Research tells us that 92 percent of customers have a positive experience using Live Chat compared to other forms of contact. By Tony Medrano and Scott Moberly.

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

UJET

AUGUST 6, 2019

The traditional customer support experience has been calling a helpline, being placed in a queue, and waiting for an agent to answer. Website chats improved the customer experience by speeding up the process of connecting with support and providing agents with the ability to send links, save conversations, and resolve issues faster.

Social Media 78

Social Media Entertainment Retail Download 78

Inbenta

DECEMBER 7, 2021

Contents: New Customer Demands for 2022. Live Chat Support, a Key Element to Future-Proof Customer Service. Digital transformation has altered how companies engage with their customers, mainly because technology has changed how these customers behave. Top 6 Features to Future-Proof Live Chat Support in 2022.

2022 52

2022 E-support Social Media Omnichannel 52

SurveySparrow

JANUARY 2, 2023

Do you want a tool that smartly uses your brand’s content to show a visitor only what’s relevant, with the end goal of converting it into a customer? This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform. It’s all yours…. FreshDesk Messaging. SnapEngage.

2023 52

2023 Multi-Channel Omnichannel Sales 52

SurveySparrow

JANUARY 2, 2023

Do you want a tool that smartly uses your brand’s content to show a visitor only what’s relevant, with the end goal of converting it into a customer? This omnichannel feedback solution has come a long way from being a survey tool to a complete customer experience management platform. It’s all yours…. FreshDesk Messaging. SnapEngage.

2023 52

2023 Multi-Channel Omnichannel Sales 52

NetBase

JANUARY 22, 2019

It shifts the paradigm from one of understanding consumers today to one where you can pretty reasonably predict what they’ll be expecting from your product line tomorrow. It shifts the paradigm from one of understanding consumers today to one where you can pretty reasonably predict what they’ll be expecting from your product line tomorrow.

Marketing 56

Marketing Exceptional Customer Service Social Media Events 56

NetBase

JANUARY 24, 2020

Now grocers must compete with stores like Target , Walmart , Amazon Go , and even meal delivery services like Blue Apron. To succeed online, brands must have a big picture understanding of the landscape – and intel around competitors is a super important piece of that puzzle. FIND LOVE FOR THE COMPETITION.

Social Media 60

Social Media Apparel Brands Insights 60

Avaya

AUGUST 17, 2016

The bottom line is that today’s businesses are operating in a more complex and changing environment than ever before. The bottom line is that today’s businesses are operating in a more complex and changing environment than ever before. New platforms are being created every day for customers to uniquely engage with the brands they love.

Innovation 52

Innovation Contact Center Multi-Channel Call Center 52

Ascribe

OCTOBER 13, 2022

The bottom line is that we are a long way off from having computers truly understand real-world human language. John was my service technician. There is a huge amount of literature, and many great software attempts to achieve this goal. Gathering concepts and sentiment from text. The term linguistic analysis covers a lot of territory.

Demo 52

Demo Insights Culture Presentation 52

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The website is being widely shared by Airbnb employees across social media.

2020 52

2020 Brands Transportation Advertising 52