Seven customer community building tips for SaaS CSMs
ChurnZero
MAY 4, 2023
Many people requested best practices for the CSM role and for using the ChurnZero platform. For example, we added evocative, yet fun, visuals and featured characters called “ Churn Monsters.” Identify early adopters and customer influencers Our product team receives requests from customers who want to help test new product features.
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