BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 109

Marketing Social Media Advertising Workshop 109

BirdEye

OCTOBER 27, 2023

Have gated content For a deeper dive into these strategies, read through our detailed blog. Table of contents What is customer acquisition? Why is customer acquisition important? How do you optimize customer acquisition? What is customer acquisition cycle? What is a customer acquisition strategy?

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

BirdEye

DECEMBER 26, 2023

By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds. This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience?

Brands 104

Brands Social Media Competitive Advantage Measurement 104

GetFeedback

DECEMBER 21, 2018

It’s important for businesses to understand what contributes to churn in order to address those issues—and ultimately drive customer retention. Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

BirdEye

JANUARY 12, 2024

In this blog, you’ll learn what hyperlocal social media marketing is, why it’s so beneficial, and how to craft a hyperlocal social marketing strategy. It often includes engaging with local events, trends, and community discussions on social media platforms to connect more intimately with the local customer base.

Social Media 107

Social Media Marketing Events Advertising 107

BirdEye

SEPTEMBER 11, 2023

That’s AI in social media management redefining the rules of online marketing. To simplify the jargon, in this blog, we’ll help you know how, using an AI tool for social media, you can create more relatable content, streamline your workflow, and grow your engagement. Table of contents What is AI in social media management?

Social Media 103

Social Media Management Demo Measurement 103

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Ask for customer reviews 8. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. Regularly update customers with enticing special offers, discounts, and updates about your products or services. Table of contents 1. Create a website 2.

Seminar 98

Seminar Social Media Advertising Workshop 98

SurveySensum

JANUARY 26, 2024

Develop content like how-to videos, tutorials, guides, etc that help customers in their decision-making process. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Social Media 114

Social Media Reference Consulting Customer Experience Management 114

BirdEye

AUGUST 28, 2023

Discover why social reach matters and learn how to track and optimize it to boost your social media growth in this blog. These include blogs, news sites, forums, podcasts, and videos. It tells you how broad your customer base is and the effectiveness of your social media marketing strategy. likes, shares, comments, etc.)

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Totango

DECEMBER 3, 2021

The Multidimensional model reflects the diverse, unique relationships you have with your customer by allowing you to measure and define the health of your customer based on a variety of factors such as customer type, business segments and regions. The post What Makes a Successful Customer Health Journey?

Metrics 93

Metrics Measurement Customer Satisfaction Customers 93

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Neglecting to do so means missing out on a trust-building opportunity with a significant customer base.

Retail 109

Retail Brands E Commerce Demo 109

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone! How do you measure reputation?

Brands 108

Brands Management Social Media Feedback 108

BirdEye

MAY 24, 2023

Customer referral Your existing customer base is one of your most valuable marketing and sales resources when it comes to referrals. That’s why in this type of referral program, a business incentivizes its existing customers to refer new customers.

Social Media 98

Social Media Reference Sports Sales 98

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. This blog is all about that. Businesses can use this carpet cleaning marketing approach to directly share promotions, discounts, or limited-time offers with their customer base.

Marketing 57

Marketing Social Media Advertising B2B 57

BirdEye

JULY 3, 2023

The affiliate marketer refers their audience to a product or service by sharing it through social media , a website, or a blog post. It is common for the affiliate to have a very particular or niche audience that aligns with a customer base the business would like to market to. Affiliate marketing is a relatively simple concept.

Sales 98

Sales Marketing Social Media Blog 98

Totango

APRIL 5, 2022

It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Customizing your survey with additional response fields. Branding your survey. Survey scheduling is available.

NPS 102

NPS 2022 Net Promoter Score Multi-Channel 102

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. This is a great way to build a community of loyal customers and increase your customer base.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

Ian Williams

NOVEMBER 15, 2015

In this two part blog, we take a look at Customer Journey Mapping. In this first blog, we examine the origins and principles of journey mapping, with the follow on blog looking at different elements, approaches and methodologies. CX (Customer experience) is the real deal. Breaking it down.

Customer Journey Mapping 142

Customer Journey Mapping Customer Journey CEM Blog 142

BirdEye

AUGUST 29, 2023

Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth. But, keeping customers happy is becoming challenging in the constantly evolving competitive business landscape. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

BirdEye

SEPTEMBER 11, 2023

With Artificial Intelligence (AI)-based solutions, improving customer experience is achievable and scalable. In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. Table of contents What is AI-driven customer experience?

Customer Experience 112

Customer Experience Social Media Multi-Channel Omnichannel 112

Totango

FEBRUARY 11, 2022

Start by developing an effective B2B customer experience strategy using these three simple steps. Collect Customer Feedback from Your Community. Good customer experience depends on listening to your customers. You can do this by using tools like automated alerts, ticketing systems, and other workflows.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. It also allows businesses to engage with their customer base. Check out our pricing today!

Insurance 109

Insurance 2023 Financial Feedback 109

BirdEye

NOVEMBER 21, 2023

In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales. It’s not just about creating and sharing content; it’s about crafting valuable, relevant, and consistent content that attracts and engages your target customers. And the cherry on top?

Marketing 109

Marketing Social Media Advertising Events 109

BirdEye

JULY 6, 2023

Staying in touch with customers helps businesses strengthen their relationships and build a stronger customer base. There are multiple avenues for businesses to reach out to their customers and make sure they notice every word. The current digitally connected world makes that process very easy.

Connections 98

Connections Document Communication Customers 98

SurveySensum

JULY 21, 2023

And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right! Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

Lumoa

APRIL 24, 2018

Jeanne Bliss Customer Experience Practitioner & Pioneer, Keynote Speaker and Author. blog linkedin twitter Why? "I Companies need to employ multiple sources of information to tell the story of customers lives. Blake Morgan Customer Experience Futurist, Speaker and Author. blog linkedin twitter Why?

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

SurveySparrow

JUNE 19, 2023

Customer Experience The Importance of a Digital Customer Experience Strategy 9 Steps for Best Digital Customer Experience Total Approach to Customer Experience Management How SurveySparrow Can Contribute to Crafting a Better Customer Experience The Future of Digital Customer Experience Conclusion What is Digital Customer Experience?

Customer Experience 52

Customer Experience Multi-Channel Social Media Omnichannel 52

BirdEye

MAY 22, 2023

Consider using a customer referral program template to boost your company’s word-of-mouth advertising and make the most of every positive customer experience. In this blog, we’ll explore referral template strategies and share examples. Let Birdeye help you grow your customer base with just a few clicks.

Social Media 96

Social Media Advertising Reference Banking 96

Thematic

JUNE 13, 2023

With the right Voice of Customer tools in place, the answers are at your fingertips. VoC tools capture customer feedback, storing it in one place. In this blog post, we’ll discuss: What Voice of Customer (VoC) is The benefits of using Voice of Customer tools The 8 best Voice of Customer tools What is Voice of Customer (VoC)?

Voice of Customer 62

Voice of Customer Net Promoter Score Customer Experience Social Media 62

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? It helps you identify and understand your customer base. Sounds too good to be true? Well, it’s not.

2024 52

2024 Marketing Demo NPS 52

BirdEye

SEPTEMBER 11, 2023

To solve the growing need to improve authority, many reputation management solutions are in the market now. In this blog, we’ll walk you through the benefits of AI in reputation management in your business and why you should implement AI in your workflow today. Table of contents What is AI for reputation management?

Management 57

Management Brand Values Demo Social Media 57

Customer Guru

JULY 10, 2018

While earlier social media was just a marketing and selling platform, today, it plays an extensive role in customer experience management. It is both a research tool for understanding the problems in the customer journey and a platform for building great customer experience. Conclusion.

Social Media 115

Social Media Customer Experience Advertising 2014 115

BirdEye

MARCH 1, 2024

According to a recent Birdeye study, a whopping 74% of customers say that a positive experience is a key factor that encourages them to stick with a business. So, if you’re looking to keep your customers coming back, ensuring your call-forwarding game is top-notch is an excellent starting point.

Customer Service 57

Customer Service Multi-Channel Call Recording Social Media 57

BirdEye

NOVEMBER 29, 2022

Though the platform can be a goldmine for customer acquisition, most businesses struggle with reaching and converting the right decision-makers. In this blog, we’ll show you how to use LinkedIn to attract decision-makers and generate more leads. Share blog posts, infographics, and videos that will interest your target audience.

Marketing 98

Marketing Social Media Connections Events 98

BirdEye

JUNE 21, 2023

While cash incentives seem ideal for your existing customer base, that may not necessarily be the case. Whether you opt for cash or non-cash incentive, make sure you offer something of substantial value to engage your customers and keep them coming back to your brand. And referred buyers net up to 25% higher profit margins.

Reference 93

Reference Social Media Travel Customer Retention 93

BirdEye

OCTOBER 11, 2023

And that is why it is time to understand the factors contributing to customer experience in the insurance industry. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Check out our pricing today!

Insurance 109

Insurance Customer Experience Social Media Omnichannel 109