CSM Practice

JUNE 15, 2017

In this blog, I am going to share three ways to achieve proper segmentation, which will help you move towards efficiently scaling your customer success team. #1: Value-based segmentation is probably one of the most popular segmentation methods out there. 1: Value Segmentation.

Customer Base 40

Customer Base Customer Success Customer Journey Blog 40

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing. Shep Hyken.

Blog 83

Blog Customer Service Customer Service Representative Customer Service Training 83

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. After all, not all blogging platforms are created equally, and choosing wrong can negatively affect the whole experience. You can find her on LinkedIn.

Social Media 53

Social Media Blog ROI Brands 53

InMoment XI

SEPTEMBER 20, 2023

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries.

Net Promoter Score 260

Net Promoter Score Retail NPS Government 260

ShepHyken

MAY 10, 2019

You can then broaden your customer base by offering support in languages other than English. Read Shep’s latest Forbes article: What Your Customers Really Want. The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken. Fast and round-the-clock response.

Blog 110

Blog Article Customers Customer Service 110

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

ShepHyken

AUGUST 10, 2018

Personalization is key in today’s sophisticated market; creating campaigns for customers based on their personal interests can spark new interests and provide memorable experiences. Again, utilizing historical information, PCA helps with this process by comparing the customers in question with past customers.

Blog 67

Blog Social Media Travel Banking 67

ShepHyken

MAY 18, 2018

Advertising and marketing your brand is costly, and it’s never certain whether these efforts will attract enough new customers to justify the cost of expensive advertising. Never underestimate the value of a customer base that is loyal to your brand, though. appeared first on Shep Hyken.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

ShepHyken

APRIL 27, 2018

A strong presence on Facebook, Twitter, Instagram, or Snapchat can help you reach new or existing customers. Regardless of your existing customer base and target market, millennials are accustomed to promotions and communications across various social media channels.

E Commerce 82

E Commerce Blog Social Media User Experience 82

SAP Customer Experience

JULY 3, 2022

Continuing the blog series of Building Communication Channels for Personalized Engagements Here we are going to create a campaign to invite your existing customer base to join the Communication Category. You should define the target group that is relevant for your communication channel or newsletter.

Communication 81

Communication Blog Customer Base Customers 81

ShepHyken

JULY 20, 2018

A brand reputation monitoring tool that scrapes these sites can serve as a differentiator for your brand because it is a public assertion of your employees’ willingness to provide value and increase the convenience for your customer base. Read Shep’s latest Forbes Articles: Customer Experience Is The New Brand.

Social Media 47

Social Media Blog Brands Consumers 47

Comm100

JUNE 25, 2020

It’s a good idea to let your customer base know where you stand on controversial topics. But when customers feel a connection with your company, they’ll make the effort to support you. The post Guest Blog – 8 Things Customer Service Teams Should Avoid During Sensitive Times appeared first on Comm100.

Blog 52

Blog Customer Service Social Media Consumers 52

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Focus Your Resources on What Matters.

Customer Success 104

Customer Success Customer Relationships Communication Customer Retention 104

Totango

MAY 17, 2024

As your team and customer base grow, AI-powered tools can help maintain personalization at scale while saving time and effort. At Totango + Catalyst, we apply this approach to customer calls, webinars, podcasts, and other recordings we use in our marketing efforts. Tools like Chorus and Gong.io

Innovation 91

Innovation Call Recording Government Customer Success 91

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. .

Financial 87

Financial Customer Base Leadership Events 87

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. How to Shift Right .

Customer Journey 106

Customer Journey Customer Retention Touchpoint Demo 106

ShepHyken

DECEMBER 8, 2017

With all this, the brand will be able to provide excellent customer service and hence, build long-term loyal customer base. By putting customers’ needs first, an organization can ensure a successful transformation from a Contact Center into a sophisticated and customer friendly Customer Engagement Center.

Contact Center 44

Contact Center Customer Engagement Blog Engagement 44

Comm100

JANUARY 2, 2024

This is the promise of Generative AI customer service. Far from being a distant dream, this technology is already reshaping how businesses interact with their customers. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents.

Customer Service 73

Customer Service Interaction Reference Customers 73

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 109

Marketing Social Media Advertising Workshop 109

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. Grow customer base. Increase deal size.

Omnichannel 84

Omnichannel Social Media Books Communication 84

BirdEye

JULY 5, 2023

However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. To first time customers turn into loyal customer, it is important to invest in building relationships with them. This blog helps you grow your business with relationship marketing.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Customer Bliss

JUNE 8, 2020

There are also so many businesses moving online for the first time, so we’re emphasizing free education and resources to aid that transition, as well as making a lot of paid features free and discounting software for new customers. We’ll continue to assess what measures are appropriate to support our customer base over the next few months.”

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Invest in Customer Success.

Customer Journey 98

Customer Journey Touchpoint Customer Success NPS 98

Optimove

SEPTEMBER 12, 2023

Whether it’s enticing non-depositors to make their first deposit, nurturing relationships with active players, or re-engaging lapsed users, in this first installment of a 3-part blog series, we take a look at why this approach is the most effective.

2025 64

2025 Loyalty Engagement Blog 64

Totango

NOVEMBER 10, 2023

80% of net revenue comes from the customer base. The good news is that customer success leaders and teams are uniquely positioned to be the driving force in these growth efforts. show here [ link ] The post Customer Success Hot Takes! To hear more from these kick-you-know-what leaders, check out the full Totango Live!

Customer Success 100

Customer Success Customer Journey Mapping 2023 Customer Journey 100

CSM Magazine

MARCH 26, 2024

Agile Development Practices: Adopt agile methodologies to respond quickly to shifting market demands, including regular updates and feature rollouts that excite and retain your customer base. Developer Blogs and Forums: Share behind-the-scenes insights and engage in discussions with your users.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

SurveySparrow

DECEMBER 28, 2023

This stat shows us the importance of measuring customer experience. In this blog, we will look into the different aspects of CSAT and NPS in terms of meaning, elements, measurement, assessment, and all you need to know about the two. And, I might as well ask, how likely are you to recommend this blog to a friend? out of 5.

NPS 52

NPS Measurement Net Promoter Score Feedback 52

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. What is Pendo? Check out our full list of technology partners or request a new integration.

Customer Retention 94

Customer Retention Customer Success Events Customer Journey 94

Totango

JULY 29, 2022

In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Let’s take a look at how you can more effectively expand your customer base through proactively pursuing renewal and upsell opportunities. Customer Expansion at its Core .

Metrics 114

Metrics Customers Consumers Customer Base 114

ClientSuccess

DECEMBER 5, 2022

This means adding enterprise customers will give you a complete perspective of the customer base. Make sure to keep up-to-date with the customer feedback and ensure that you’re working with customers from all types of organizations. finding and managing a core customer base. Happy CAB-ing!

Customer Success 87

Customer Success Social Media Customer Journey Feedback 87

Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? Most of us associate customer feedback with, well, customers. These moments capture genuine sentiments based on fresh experiences.

Net Promoter Score 78

Net Promoter Score NPS Feedback Metrics 78

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. In this blog, we’ll look at the keys to building a customer-centric roadmap.

Roadmap 100

Roadmap Customer Centricity Metrics Customer Satisfaction 100

Totango

JULY 19, 2022

However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey. And since relationships are truly built after the sale is closed, your CRM will no longer be able to meet your needs as you continue to nurture and grow your customer base. .

Customer Relationships 92

Customer Relationships Customer Success Events Sales 92

Win the Customer

SEPTEMBER 6, 2023

Customer service is the lifeblood of any business. It’s the bridge that connects consumers to products and services, and how companies handle customer inquiries and issues can make or break their reputation. This accessibility can help businesses tap into new markets and serve a more diverse customer base.

Customer Service 64

Customer Service Customers Interaction Customer Expectations 64

Totango

JUNE 28, 2022

But during an economic downturn , when companies are cutting costs and putting a halt on investing in new products, the CMO’s focus has to switch from facilitating growth through new customers to promoting growth via the company’s current customer base. . Maximize Your Return on Investments.

Return on Investment 75

Return on Investment Competitive Advantage ROI Communication 75