PeopleMetrics

DECEMBER 18, 2015

In keeping with millennia of human tradition, let’s look back at our top ten blog posts from 2015. Without further ado, here's number 10: Starting off this list is a post for those who are confused about how to measure customer experience improvement. If you haven't already, we invite you to subscribe to our blog !

2015 61

2015 Blog Customer Experience 2016 61

transcosmos Information Systems

OCTOBER 22, 2015

Ideally, reading customer service blogs is an essential step to accelerate the success of your business. So here we compiled 20 of the best customer service blogs we follow, and we suggest you subscribe or bookmark to them too, that is, if you haven’t yet! Check out last year’s top Customer Service blogs here.

Blog 54

Blog 2015 Customer Service E Commerce 54

Bob Hayes

DECEMBER 29, 2014

I’ve counted the pageviews of each blog post for 2014 and present them here in my end-of-year summary. I was surprised that my blog post on the role of empathy in the customer experience received the most pageviews this year. blog posts for 2014 were: Got Empathy? : The top 10 B.O.B.

2014 76

2014 Metrics Net Promoter Score Blog 76

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Beyond Philosophy

FEBRUARY 5, 2015

We believe, and have demonstrated for our clients, that focused instruction and certification in contemporary customer experience methods can go far in making employees and companies world-class. Our training programs, facilitated by leading authorities, include: Foundation Customer Experience Management.

CEM 156

CEM Customer Experience Customer Centricity B2C 156

Beyond Philosophy

MARCH 12, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. If you enjoyed this post, you might be interested in the following blogs: How to Design Human Centered Experiences. Please click here to learn more.

CEM 166

CEM Customer Centricity Customer Experience Management Customer Retention 166

Beyond Philosophy

NOVEMBER 24, 2014

So I ask you… whose expectations are at the center of your Customer Experience Design today? If you enjoyed this post, you might be interested in the following blogs: Are you Deliberate With Your Customer Strategy or Just Taking a Chance? How to Make or Break Your Customer Experience.

Customer Expectations 167

Customer Expectations Net Promoter Score Customer Centricity CEM 167

BirdEye

MARCH 27, 2024

However, not every business has the resources or capability to generate original content that engages audiences on all these fronts. This blog post explores what curated content is and provides a complete guide for businesses looking to include content curation in their marketing strategy. Table of contents What is curated content?

Social Media 57

Social Media Presentation Demo Blog 57

Customers That Stick

NOVEMBER 10, 2014

The Month in Customer Service Blogging. A collection of the best posts about customer service and the customer experience we read this past month. Are You Practicing Wild Empathy? - “Customer empathy is not a pity-party! Blog mashup monthly mash monthly mashup' Photo Credit: [link].

Omnichannel 147

Omnichannel 2014 Blog Mobile Customer Service 147

Beyond Philosophy

MARCH 16, 2015

Customers deserve better. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Please click here to learn more. How Emotions Generate $$$$.

2015 122

2015 CEM 2002 Books 122

Beyond Philosophy

NOVEMBER 19, 2014

If you enjoyed this post, you might be interested in the following blogs: Emotionally Engagement and Brand Loyalty: Procter and Gamble Gets it, Do You? Lastly, and most importantly, it would be wrong of me not to also pay respect to all lives that have been lost in wars. These brave men and women will always be remembered.

Net Promoter Score 125

Net Promoter Score Social Media Books Loyalty 125

Think Customers

OCTOBER 5, 2014

According to the Temkin Group''s recent report, The State of Customer Experience Management, 2014, six out of 10 large companies want to be their industry''s CX leader within three years. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Customer Experience 93

Customer Experience 2014 Loyalty Customer Experience Management 93

Beyond Philosophy

NOVEMBER 10, 2014

As long as your philosophy is rooted in the transactional goals of your company and not on the emotional experience you provide your Customer, you will continue to lack a Customer-focus in your organization. If you enjoyed this post, you might be interested in the following blogs: Paying to Line Jump Customer Service is Wrong.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Beyond Philosophy

FEBRUARY 2, 2015

If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker.

Marketing 166

Marketing CEM 2014 Books 166

Totango

NOVEMBER 8, 2021

They demand a satisfying digital experience or they’ll take their business to a competitor who can deliver it. In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers.

Brands 104

Brands Customer Experience E Commerce E-support 104

Beyond Philosophy

NOVEMBER 18, 2014

If you enjoyed this post, you might be interested in the following blogs: Are you Deliberate With Your Customer Strategy or Just Taking a Chance? How to Make or Break Your Customer Experience. How do you keep integration between your channels? I would be interested to hear your insight in the comments below.

Customer Centricity 129

Customer Centricity Net Promoter Score Social Media Books 129

SurveySensum

JANUARY 30, 2024

If yes, then it’s time you discover the right customer experience interview questions that determine how well a candidate knows about customer experience management. Understanding the Company’s CX Vision “What does ‘customer experience’ mean to you, and how is it measured?

Customer Experience 52

Customer Experience Customer Satisfaction Metrics Demo 52

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. The post State of online reviews 2024: Embracing automation for growth appeared first on Birdeye Customer Experience Management.

2024 109

2024 Automotive 2023 Healthcare 109

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. Promotoer.io One of the only barriers is that its price may start steeping.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103

Beyond Philosophy

JANUARY 28, 2015

Save the wisecracks for your blog. Be sure to ask your manager how you are doing and what you can improve at each month’s end. If you enjoyed this post, you might be interested in the following blogs: Are You Working for the Right Company? Hiring Customer Ready Employees. Remember no one likes a smart arse!

CEM 146

CEM Books Webinar Customer Centricity 146

Beyond Philosophy

DECEMBER 22, 2014

Please share your experiences in the comments below. If you enjoyed this post, you might be interested in the following blogs: 4 Actions to Exceed Customer Expectations. Are You Deliberate with Your Customer Strategy or Just Taking a Chance? How to Make or Break Your Customer Experience.

Customer Experience 161

Customer Experience Books Customer Centricity Customers 161

Beyond Philosophy

NOVEMBER 6, 2014

Transformational change can be difficult, but if you believe in the idea, you will push your organization to be more “Natural” in its pursuit of Customer-Centricity. What’s your Customer Strategy for your Customer Experience? Putting the Power of Your People To Work for Customer Centricity.

Net Promoter Score 163

Net Promoter Score Customer Centricity CEM Social Media 163

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. Table of contents 1. Create a website 2.

Seminar 98

Seminar Social Media Advertising Workshop 98

Beyond Philosophy

NOVEMBER 11, 2014

With nearly half of every decision decided by habits, the real question is how much longer can you afford to ignore the power of habits in your marketing efforts?

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

SurveySensum

JANUARY 26, 2024

Develop content like how-to videos, tutorials, guides, etc that help customers in their decision-making process. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Totango

NOVEMBER 8, 2021

They demand a satisfying digital experience or they’ll take their business to a competitor who can deliver it. In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers.

Brands 86

Brands Customer Experience E Commerce E-support 86

Totango

NOVEMBER 8, 2021

They demand a satisfying digital experience or they’ll take their business to a competitor who can deliver it. In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers.

Brands 83

Brands Customer Experience E Commerce E-support 83

Lumoa

MARCH 12, 2023

Most companies have a good gut feeling about the top issues customers care about, but it’s hard to quantify and prioritize those issues. A CX platform offers: Improved customer engagement. Having a 360-degree view of customers across all touchpoints means you can understand them better. Increased sales and revenue.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

Customers That Stick

OCTOBER 13, 2014

There is a limit and a balance that needs to be considered, but at the heart of reducing the hassle-factor for customers is the idea of not overwhelming them with too many options. The Month in Customer Service Blogging. A collection of the best posts about customer service and the customer experience we read this past month.

Call Center 119

Call Center 2014 Exceptional Customer Service Blog 119

Beyond Philosophy

NOVEMBER 4, 2014

What else can you do to create an experience like a grocery store in your retail experience? If you enjoyed this post, you might be interested in the following blogs: What Does Your Experience Smell Like? Engaging the Subconscious Shopper. Please share your insight in the comments below.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

Beyond Philosophy

JANUARY 26, 2015

If you enjoyed this post, you might be interested in the following blogs: The Draining of Target’s Emotional Bank Account. 4 Ways to Gain Customers’ Trust in Data Security. Five Insights on How to Build a Customer-Centric Organization. The post You Can’t Legislate Customer Centricity appeared first on Beyond Philosophy.

Customer Centricity 102

Customer Centricity CEM Books Government 102

BirdEye

JUNE 29, 2023

Companies also communicate with customers to share product updates, resolve complaints, gather feedback, and provide customer service. If that communication breaks down, customer engagement will drop, and they’ll likely take their business elsewhere. It’s helped us increase our customer engagement and satisfaction.”

Communication 97

Communication Social Media Touchpoint Customers 97

Beyond Philosophy

FEBRUARY 3, 2015

By helping position the choice for your customer, you can help them take action that drives them toward an experience outcome that leaves them happy and pleased. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. . <

CEM 121

CEM 2004 Books Retail 121

BirdEye

MAY 24, 2023

It’s an effective way to broaden your reach and attract new customers. Get a partner to share about your business on social media , in their email campaigns, on their blog, or on their website. The more your company is out there, the likelier a customer can find you.

Social Media 98

Social Media Reference Sports Sales 98

Beyond Philosophy

OCTOBER 14, 2014

With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information? Consumers also believe that in spite of this concern about safety they must share data to have a better experience with a company.

Net Promoter Score 102

Net Promoter Score CEM Books Customer Retention 102

Beyond Philosophy

DECEMBER 23, 2014

How can marketers avoid creating a disappointed Customer? I read the BusinessInsider.com blog about “ The 16 Most Disappointing Places to Visit on Earth ,” which included places like Casablanca, Jamaica, and the Pyramids in Cairo. Disappointment is also not welcome at any time but especially not at Christmas.

CEM 98

CEM Books Social Media Customer Centricity 98

Beyond Philosophy

JANUARY 12, 2015

The post Why Customer Experience Research Has Morphed: Focus on Change from Cognitive and Rational to Emotional and Relationship-Driven appeared first on Beyond Philosophy.

Customer Experience 122

Customer Experience Books Consumers Customer Centricity 122