Emotions are the Best Customer Metrics After All!
Experience Investigators by 360Connext
MARCH 25, 2015
‘Your CEO needs to put the customer first; strong leadership drives strong culture’ David Mingle @GM #NGCE — Nick Ris (@nickris) March 24, 2015. Throughout these discussions, emotional connections are seen as both the holy grail of experience and the burdensome metric to explain. Little things have a huge impact.
Let's personalize your content