The ROI of Generative AI in CX: The Financial Case for AI Automation
TechSee
MARCH 4, 2024
However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? If your customer sales cycle is short enough, you should be able to demonstrate the causational impact of improved CX on customer LTV.
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