ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

Insurance 105

Insurance Airlines Travel Healthcare 105

Gainsight

MARCH 31, 2020

In addition, 60–70% of sales leaders polled are reporting delayed sales cycles. Reaching out to customers with high support ticket volume or priority. Using the Success Snapshots functionality, CSMs can convert data and insight available in Gainsight to company branded PowerPoints (PPTs).

Customer Success 85

Customer Success E Commerce E-support NPS 85

SaleMove

JULY 12, 2018

Target sends personalized coupons based on customer buying history to increase the likelihood of a future sale. It’s not a bad strategy, after all, about 71% of the consumers respond according to the feedback and recommendation of social users regarding a particular brand. That group doesn’t just love sports. Conclusion.

Social Media 49

Social Media Sports Apparel Advertising 49

customer sure

DECEMBER 3, 2014

I’m so thrilled that our new blogging direction provides the fantastic opportunity to speak with some incredibly successful, young e-commerce companies. Their entire brand is built upon their story. It’s a branding and marketing approach that continues to accelerate their growth as a company.

E Commerce 129

E Commerce Retail E-support Sports 129

Storyminers

JULY 29, 2016

So how do you ensure your brand is retaining its precious customer base? We decided to ask experts one question: What is your most effective customer retention strategy for B2C brands? . Too many companies focus on acquisition, investing way more in marketing and sales than on improving the customer experience. Shep Hyken.

B2C 49

B2C Customer Retention Brands Social Media 49

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

SurveySensum

MAY 20, 2020

Empathy and Emotions will be key behavior and brands focusing on these will sustain the crisis and would come stronger and survive in the new world. Each such interaction can help build brand trust and loyalty. This situation should be taken as an opportunity to build brand equity. You can talk or text Zappos customer support.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The survey’s most surprising finding deals with young consumers and luxury.

2020 52

2020 Brands E Commerce Fashion 52

C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. It’s a craze.

2020 52

2020 Brands Sports Advertising 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 28, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. In the U.S.,

2020 52

2020 Brands Tourism Travel 52

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception?

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

C Space

MAY 11, 2020

The Brand Move Roundup – May 11, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. According to gaming and e-sports market research firm Newzoo , there are 2.7

2020 52

2020 Brands Fashion Advertising 52

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Transportation Advertising 52

C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 40

2020 Brands Magazine Travel 40

BirdEye

APRIL 13, 2023

With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness. They prove to be an effective solution to build brand awareness, drive traffic, generate leads, and increase sales through targeted and measurable campaigns on social media.

Social Media 98

Social Media Advertising E Commerce Fashion 98

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. They’ve made it clear that they are retailers’ biggest brand ambassadors. . Like Suitsupply, other retailers are realizing they need to start competing with D2C brands. Customers want opinions.

2021 87

2021 E Commerce E-support Retail 87

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working?

Retail 52

Retail Feedback 2023 Social Media 52

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. Focus on customer support 6. Optimize for mobile 5.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. This has happened at major brands: Adobe, Cisco, Hewlett Packard, Intuit, and Symantec, among many others. So, what does it mean? issue prevention).

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

Qualtrics

JUNE 26, 2020

These actions included remote working , online training and pandemic guidance, online social activities, shopping benefits, health support, family support, financial support and psychological support. With so many employees, the company needed to understand what they could do to best support their employees.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The SaaS company arranges and promotes a variety of e-sports leagues for gamers.

2011 11

2011 E Commerce E-support 2008 11

Michel Falcon Experience

FEBRUARY 19, 2016

Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. I recognized that my peers were focused on sales, marketing and PR – you know, the traditional things. Step 2: Create Your Personal Brand. I wanted to be different.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. There is a growing divide in customer experience delivered by brands whose digital transformations are progressing well, and those being left behind. Brands embrace shared environmental goals with customers.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

C Space

JUNE 26, 2020

The Brand Move Roundup – June 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands E-support Sports 52

C Space

FEBRUARY 12, 2020

you think about your brand strategy in a world that no longer has sustainable competitive advantage to rely on? Let’s take an example: When YouTube emerged as an innovation, was Gillette’s CMO worrying about whether it threatened the investments made in brand equity and management? What’s an incumbent brand to do? Possibly not.

Net Promoter Score 52

Net Promoter Score Customer Centricity Travel Banking 52