Call Center Connections Consumers Contact Center 
BlueOcean
MARCH 13, 2023
Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. We’ve long been proponents of making transactional customer service low effort, for both customer and contact center. So let’s get into it. Those first three are what we’d expect.
TechSee
APRIL 21, 2021
Call centers are busier than ever. consumers have required assistance during the COVID-19 pandemic. These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. Robotic Process Automation.
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TechSee
DECEMBER 11, 2018
Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. Call center leaders realize that the time has come to deliver real measurable value to the enterprise.
TechSee
MARCH 5, 2020
Every customer service professional knows that running a successful call center is a constant balancing act. Overworking employees can actually drive up call center costs by causing burnout and leading to high agent turnover. Call Center Agent Utilization vs. Occupancy. The Visual Impact on Training.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
CSM Magazine
MARCH 26, 2024
Brand identity is fundamental to success, representing how consumers perceive and experience a company. Every interaction counts, and one frequently neglected yet vital touchpoint is the contact center. These centers, where customers engage with a company, hold significant influence over brand identity.
TechSee
APRIL 26, 2021
The Age of Contact Center Transformation . Like many industries these days, contact centers are at a crossroads. On the other hand, call volumes are at peak levels. A majority (52%) of these consumers prefer to get remote support from customer service agents. A January 2021 survey found that 65% of U.S.
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