5 Top Customer Service Articles of the Week 10-11-2021
ShepHyken
OCTOBER 11, 2021
And, it’s not about being “over-the-top,” but simply doing what customers expect. The topics covered include quick response times, providing self-service options, different ways customers can communicate with you (phone, email, chat, text, etc.), What customers don’t want any or all of that? It’s baked into the culture.
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