C3Centricity
JUNE 8, 2020
After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.
InMoment XI
JANUARY 16, 2024
Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. Multichannel Support Consider AI software that supports various communication channels, including voice, chat, email, and social media.
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Experience Investigators by 360Connext
JULY 26, 2022
CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. A lack of a universal view of CX means that any buy-in gained requires a lot of definition and communication with each leader.
CSM Magazine
MARCH 19, 2024
Let’s peel back the layers of the restaurant business and explore what’s not often discussed, ensuring your venture isn’t just another statistic in the high failure rate of the hospitality industry. It’s in the details that a business will thrive, survive, or die.
Alida
OCTOBER 20, 2017
billion by 2021 as both clinical and non-clinical information systems are deployed, health care organizations will only see the best return-on-investment from their digital initiatives if they properly leverage patient insight. With the health care IT market expected to be worth $280.25 Patients put themselves first.
C3Centricity
MAY 20, 2019
Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. It is true that without satisfaction, customers will not return to a hotel or restaurant. There is no hiding from their clients for hospitality! While I empathise, it’s not all bad news.
Magellan Solutions
JULY 7, 2021
Hospitality. Hospitality. Return On Investment. Hospitality. An effective business extends its hospitality even when the last employee clocks out. Providing after-hours customer care communicates that your business values each call, regardless of what time the phone rings. #2 3,000 – $5,000.
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