5 Top Customer Service Articles For the Week of April 12, 2021
ShepHyken
APRIL 12, 2021
My friend Josh Linkner, who has a new book coming out next month titled Big Little Breakthroughs , takes an innovative look at this concept. When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell.
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