Talkdesk

JULY 31, 2017

We have to continue to support the voice network, and that connection is super important. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. So what is the connection between an agent and a customer?

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

We have to continue to support the voice network, and that connection is super important. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. So what is the connection between an agent and a customer?

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. Improving customer insight and loyalty personalization.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. Building such habits is precisely what loyalty programs do. . The massive potential of loyalty marketing in mobility. Of course, until a few years ago, there was no “mobility sector”.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. These are misguided headlines. CEO Glenn Fogel said…. This is so true.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

SmartKarrot

AUGUST 12, 2022

One: ChowNow connects restaurants’ online ordering platforms to their Google, Facebook, Instagram, and TripAdvisor profiles. It not only boosts its digital presence by putting it on the platform but also allows restaurants to connect with their customers directly. It did make an enormous difference in the Transportation Industry.

2013 10

2013 2011 Demo Transportation 10

Thematic

NOVEMBER 13, 2018

Passengers complain at missed flight connections. As an example, you could solve the lack of parking in a mall not by providing more parks, but by working with the city council to improve public transport options. Here we’ve come up with a few examples. Which out of these would you say are actionable insights?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101