Talkdesk

JULY 31, 2017

This is a motivated, service-led company, and they are striving to make the experiences easy for their consumers. What are the top two or three things customers see when they implement Service Cloud for the first time in terms of ROI? Those steps are relatively simple, but now it’s one less thing that I have to do.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

This is a motivated, service-led company, and they are striving to make the experiences easy for their consumers. What are the top two or three things customers see when they implement Service Cloud for the first time in terms of ROI? Those steps are relatively simple, but now it’s one less thing that I have to do.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. And that “connectedness” extends to other consumers.

Wireless 59

Wireless Fashion Social Media Feedback 59

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Barry Dalton. Bruce Temkin.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Barry Dalton. Bruce Temkin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Natalie Petouhof

SEPTEMBER 19, 2016

Two billion are active on social media and 1 in 3 consumers prefer social to phones for service. They are different than The Boomer Generation in that social networks & technology are their L IVES ! 74% new technology makes their life easier. Let’s look at some of the stats. Who’s leading the way?

Wireless 76

Wireless Social Media Events Contact Center 76

Alliance by IFS

JANUARY 30, 2017

Mobile technology has become a part of the everyday lives of most customers, which has created a massive shift in customer expectations when it comes to service. Because there is a clear return on investment (ROI) both in efficiency and cost savings, as well as in customer relations. Technologies are also rapidly advancing.

Connections 22

Connections Competitive Advantage Wireless Return on Investment 22

Bold360

DECEMBER 1, 2016

Regpack’s technology is based on Asaf’s Ph.D. With a focus on digital marketing, he is passionate about helping small businesses grow and achieve a positive ROI from all their marketing efforts using common-sense marketing and modern tools. Josh Rubin is the owner of Creative California , in Sacramento CA.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Michel Falcon Experience

FEBRUARY 11, 2019

But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores? Why is it as consumers, we go to a restaurant or a hotel or a printing shop and we get a bad experience? What is the Roi of this? And I said, I didn’t even know how to write a proposal.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

But one day I got an email from an executive of Verizon Wireless, and just before that like, literally 24 hours before that, my biggest client was Ferguson Moving and Storage based in Vancouver; about a $2, $3 million company at the time. They want to consumer confidence in your brand. ” I would never argue that.

Culture 12

Culture 2019 Engagement Net Promoter Score 12