How MoveWorks Increased CSM Capacity and Saved $2.5M in Customer Retention Costs Using Automation
Gainsight
NOVEMBER 28, 2023
In just 18 months, MoveWorks expanded their Customer Success Manager (CSM) team from just 7 reps to over 25. Rapid Growth Meets Digital Customer Success But rapid growth comes with growing pains: Key customer data became siloed across multiple tools. Thus, Customer Success 2.0 Sound familiar?
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