Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?
BlueOcean
OCTOBER 6, 2020
This is what relevant service level metrics look like in today’s customer care center. Are Your Customers Happy? What about feedback via social media networks? Interestingly, Gartner studies show that as of right now, channel switching isn’t hurting customer loyalty – but how long will it stay that way?
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