CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
CSM Magazine
NOVEMBER 4, 2022
Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. Customer confidence is crumbling in the current environment . However, 56% of the US surveyed see this period as a ‘time to shine.’
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ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service.
CSM Magazine
NOVEMBER 3, 2020
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.
CSM Magazine
NOVEMBER 28, 2023
Customer service in 2023 doesn’t just mean supporting a customer with a purchase, or helping them navigate a website, it’s about protecting them. Secure communication channels are also crucial to protect sensitive data, mitigate risks, build trust and, most importantly, enhance customer confidence in the business itself.
CSM Magazine
JUNE 19, 2023
In today’s competitive business landscape, exceptional customer service can make all the difference between success and failure. One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable. Honesty can eliminate misunderstanding.
CSM Magazine
APRIL 17, 2024
In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. Enter chatbots – the tireless, automated assistants revolutionizing customer service. But not all bots are created equal. Security and Compliance Security is non-negotiable.
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