Heart of the Customer

NOVEMBER 14, 2018

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. appeared first on Heart of the Customer.

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Workshop Customer Journey Mapping Customer Journey Customer Voice 99

Avaya

FEBRUARY 13, 2018

If you have customers that are 55 and under you need a customer experience plan to address digital channel preferences and AI in contact centers now, before it’s too late. Avaya recently announced Avaya Ava ™, our cloud AI solution that supports your customers who use social media, chat and messaging channels to engage with you.

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Contact Center Customer Engagement Engagement Social Media 67

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

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Engagement Workshop Social Media Events 52

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. Customer engagement creates a tyranny of the urgent. This is all before we consider the complexity of the cross-departmental nature of customer engagement.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. Customer engagement creates a tyranny of the urgent. This is all before we consider the complexity of the cross-departmental nature of customer engagement.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. Customer engagement creates a tyranny of the urgent. This is all before we consider the complexity of the cross-departmental nature of customer engagement.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. Customer engagement creates a tyranny of the urgent. This is all before we consider the complexity of the cross-departmental nature of customer engagement.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. The working style has dramatically shifted to online over regions.

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Events Engagement Multi-Channel Webinar 52

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Learn how to best engage with customers on the social web. Duration : 8 hours.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Learn how to best engage with customers on the social web. Duration : 8 hours.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Learn how to best engage with customers on the social web. Duration : 8 hours.

Workshop 40

Workshop 2018 Social Media ROI 40

SAP Customer Experience

NOVEMBER 23, 2022

A customer journey map is a good start but not enough. Improving customer experience and how customers engage with business processes often starts with mapping journeys. Mapping a customer or employee journey is a straightforward task that can happen in a workshop or two.

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Customer Journey Mapping Workshop Customer Journey Customer Engagement 75

ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.

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Workshop Customer Service Training 2021 Customers 154

Lithium

AUGUST 28, 2019

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 40

Engagement Workshop Social Media Events 40

Lithium

AUGUST 28, 2019

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 40

Engagement Workshop Social Media Events 40

Lithium

JULY 10, 2019

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 40

Engagement Workshop Social Media Events 40

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Host seminars and workshops 18. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Share engaging, localized content, and interact with followers to build relationships.

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Seminar Social Media Advertising Workshop 98

ShepHyken

MAY 5, 2024

Unlocking the Experience Economy by Roy Arguelles (Quality Digest) Operational efficiency, customer engagement, and overall competitiveness are essential requirements. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

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2024 Article Customer Service Social Media 73

ShepHyken

MAY 5, 2024

Unlocking the Experience Economy by Roy Arguelles (Quality Digest) Operational efficiency, customer engagement, and overall competitiveness are essential requirements. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

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2024 Article Customer Service Social Media 65

Experience Investigators by 360Connext

NOVEMBER 12, 2014

Not everything has to hit the mark exactly, but if the experience you deliver to customers is lacking any identity, you might as well pack it up. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. appeared first on Customer Experience Consulting.

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Brands Hotels Consulting Workshop 259

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs?

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Customer Journey Mapping Customer Experience Workshop Customer Journey 306

CloudCherry

JULY 23, 2019

You’ve completed an energizing workshop and designed a powerful journey map visual. 1: Take Action to Address Identified Customer Pain Points. It’s a living, strategic asset that helps keep the customer’s journey front of mind for everyone in your organization. You can follow their lead. What’s next?

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Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

ShepHyken

MARCH 10, 2024

If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!” Is Customer Empowerment the New Customer Engagement? Connect with Shep on LinkedIn.

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Article 2024 Customer Service Airlines 79

ShepHyken

FEBRUARY 13, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Customer Experience Transportation Hotels Airlines 140

Experience Investigators by 360Connext

FEBRUARY 9, 2018

If you’d like to put this power in your team’s hands and turn your whole organization into a customer-focused powerhouse, why not have a workshop to help them understand the mindset, approach, techniques, and many unconventional ways to get more ROI from a living customer journey map? And, it’s fun!

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Touchpoint Customer Journey Mapping Workshop Customer Journey 207

ShepHyken

DECEMBER 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Workshop Customer Service Training Customers Interaction 151

ShepHyken

MARCH 18, 2024

While MarTech emerged, customer engagement reached a new level and made it easier for the management to shorten the distance between marketers and clients. My Comment: Smart companies are now using AI to help them understand customer behavior and preferences. A fulfilled employee is more engaged at work and with your customers.

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2024 Article Customer Service Government 81

Lithium

DECEMBER 28, 2020

A lot has happened since last year’s Spredfast SmartSocial and Lithium CX Live events —we’ve merged the people, products, and expertise of two leaders in digital customer engagement into one company: Khoros. Our customers are at the heart of this journey and we are so excited to offer you a new event series with even more value.

Engagement 40

Engagement 2019 Workshop Hotels 40

BirdEye

NOVEMBER 29, 2023

Host events and workshops Furniture businesses like Crate & Barrel host in-store events and workshops, creating a community around their brand. These events offer customers a hands-on experience with the products and foster a deeper connection. Engage your audience and provide value beyond the sale.

Marketing 57

Marketing 2024 Advertising Social Media 57

eGain Blogs

OCTOBER 29, 2021

As a pioneer in knowledge-powered customer engagement, eGain has always kept track of developments in knowledge management and information management. The Secret Ingredient in Digital Transformation of Customer Engagement: Knowledge Hub. This time, we are a diamond sponsor of the conference. Presenters.

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2021 Connections Workshop Innovation 93

Optimove

AUGUST 2, 2021

To get started, watch the 2:46- minute mini-workshop or read the transcript just below it: The Stages of the Marketing Funnel. Acquisition metrics include conversion rates, click-through rates (CTR), social engagement rates, and cost-of-acquisition. This can include page visits, paid and organic impressions, bounce rates and more.

Marketing 98

Marketing B2C Multi-Channel Workshop 98

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Customer Experience Strategies Summit (CXS).

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2020 Customer Experience Workshop 2019 96

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Schedule a Touchpoint Discovery Workshop or let our Customer Experience Investigation™ team micromap the journey. Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

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Customer Journey Mapping Workshop Customer Journey Consulting 230

CSM Magazine

DECEMBER 11, 2023

In today’s digital landscape, chatbots have become an invaluable customer engagement and support tool for many businesses. This rapid growth underscores the potential of conversational AI to transform customer experiences. Customization Options Look for easy visual customization of chatbot themes to match your brand identity.

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2025 Workshop 2016 Customer Engagement 52

Lithium

MARCH 13, 2019

A lot has happened since last year’s Spredfast SmartSocial and Lithium CX Live events —we’ve merged the people, products, and expertise of two leaders in digital customer engagement into one company: Khoros. Our customers are at the heart of this journey and we are so excited to offer you a new event series with even more value.

Engagement 40

Engagement 2019 Workshop Hotels 40

Lithium

MARCH 13, 2019

A lot has happened since last year’s Spredfast SmartSocial and Lithium CX Live events —we’ve merged the people, products, and expertise of two leaders in digital customer engagement into one company: Khoros. Our customers are at the heart of this journey and we are so excited to offer you a new event series with even more value.

Engagement 40

Engagement 2019 Workshop Hotels 40

Lithium

MARCH 13, 2019

A lot has happened since last year’s Spredfast SmartSocial and Lithium CX Live events —we’ve merged the people, products, and expertise of two leaders in digital customer engagement into one company: Khoros. Our customers are at the heart of this journey and we are so excited to offer you a new event series with even more value.

Engagement 40

Engagement 2019 Workshop Hotels 40