ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.

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Workshop Customer Service Training 2021 Customers 151

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Please see below for the full course descriptions and other important details.

Workshop 40

Workshop 2018 Social Media ROI 40

SAP Customer Experience

NOVEMBER 23, 2022

A customer journey map is a good start but not enough. Improving customer experience and how customers engage with business processes often starts with mapping journeys. Mapping a customer or employee journey is a straightforward task that can happen in a workshop or two.

Customer Journey Mapping 75

Customer Journey Mapping Workshop Customer Journey Customer Engagement 75

ShepHyken

MAY 5, 2024

Unlocking the Experience Economy by Roy Arguelles (Quality Digest) Operational efficiency, customer engagement, and overall competitiveness are essential requirements. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

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2024 Article Customer Service Social Media 72

Experience Investigators by 360Connext

FEBRUARY 9, 2018

If you’d like to put this power in your team’s hands and turn your whole organization into a customer-focused powerhouse, why not have a workshop to help them understand the mindset, approach, techniques, and many unconventional ways to get more ROI from a living customer journey map? And, it’s fun!

Touchpoint 207

Touchpoint Customer Journey Mapping Workshop Customer Journey 207

ShepHyken

MAY 5, 2024

Unlocking the Experience Economy by Roy Arguelles (Quality Digest) Operational efficiency, customer engagement, and overall competitiveness are essential requirements. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

2024 64

2024 Article Customer Service Social Media 64

Avaya

FEBRUARY 13, 2018

And because the automated experience is always available with real-time and intelligent responses, you will be better aligned to your customers’ engagement preferences. At Avaya we take a consultative approach to helping our customers meet their business objectives. Contact us to learn more.

Contact Center 67

Contact Center Customer Engagement Engagement Social Media 67

ShepHyken

FEBRUARY 13, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Experience 137

Customer Experience Transportation Hotels Airlines 137

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. Customer engagement creates a tyranny of the urgent. This is all before we consider the complexity of the cross-departmental nature of customer engagement.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. Customer engagement creates a tyranny of the urgent. This is all before we consider the complexity of the cross-departmental nature of customer engagement.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. Customer engagement creates a tyranny of the urgent. This is all before we consider the complexity of the cross-departmental nature of customer engagement.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. Customer engagement creates a tyranny of the urgent. This is all before we consider the complexity of the cross-departmental nature of customer engagement.

Customer Engagement 40

Customer Engagement Engagement Roadmap Workshop 40

ShepHyken

DECEMBER 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Workshop Customer Service Training Customers Interaction 147

BirdEye

APRIL 25, 2023

Host seminars and workshops 18. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Network with other participants and create memorable experiences for potential local customers. Host seminars and workshops Pinpoint topics relevant to your business and the local community.

Seminar 98

Seminar Social Media Advertising Workshop 98

CloudCherry

JULY 23, 2019

You’ve completed an energizing workshop and designed a powerful journey map visual. 1: Take Action to Address Identified Customer Pain Points. Also, your customer journeys may feel the effects of activity outside of your company. New regulations can impact how you do business and how customers engage with you.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

ShepHyken

MARCH 10, 2024

If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!” Is Customer Empowerment the New Customer Engagement? Connect with Shep on LinkedIn.

Article 76

Article 2024 Customer Service Airlines 76

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

NOVEMBER 12, 2014

Not everything has to hit the mark exactly, but if the experience you deliver to customers is lacking any identity, you might as well pack it up. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. appeared first on Customer Experience Consulting.

Brands 259

Brands Hotels Consulting Workshop 259

ShepHyken

MAY 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Sports Hospitality Workshop Reference 130

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Customer Experience Strategies Summit (CXS).

2020 96

2020 Customer Experience Workshop 2019 96

ShepHyken

AUGUST 1, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Hotels 117

Hotels Travel Workshop Reference 117

ShepHyken

MAY 16, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 120

Customer Service Advertising Workshop 2022 120

ShepHyken

JULY 11, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Hotels 118

Hotels Workshop Customer Service Training Communication 118

ShepHyken

MARCH 18, 2024

While MarTech emerged, customer engagement reached a new level and made it easier for the management to shorten the distance between marketers and clients. My Comment: Smart companies are now using AI to help them understand customer behavior and preferences. Connect with Shep on LinkedIn.

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2024 Article Customer Service Government 79

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 52

Engagement Workshop Social Media Events 52

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Schedule a Touchpoint Discovery Workshop or let our Customer Experience Investigation™ team micromap the journey. Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

BirdEye

NOVEMBER 29, 2023

Host events and workshops Furniture businesses like Crate & Barrel host in-store events and workshops, creating a community around their brand. These events offer customers a hands-on experience with the products and foster a deeper connection. Share customer stories on your website and review sites.

Marketing 57

Marketing 2024 Advertising Social Media 57

Experience Investigators by 360Connext

JULY 21, 2016

One of the most rewarding parts of being a Customer Experience Investigator™ is when a client and I gather people from all departments of their organization to map the customer touchpoints. The post Touchpoint Mapping: Discovery, Enlightenment, and A-HA!

Touchpoint 165

Touchpoint Workshop Customer Journey Consulting 165

Optimove

AUGUST 2, 2021

To get started, watch the 2:46- minute mini-workshop or read the transcript just below it: The Stages of the Marketing Funnel. Plenty of brands use marketing funnels both in B2B and B2C organizations, making it one of the most used frameworks around. reach out ?at at any time or visit the ?

Marketing 98

Marketing B2C Multi-Channel Workshop 98

eGain Blogs

OCTOBER 29, 2021

As a pioneer in knowledge-powered customer engagement, eGain has always kept track of developments in knowledge management and information management. The Secret Ingredient in Digital Transformation of Customer Engagement: Knowledge Hub. This time, we are a diamond sponsor of the conference. Presenters.

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2021 Connections Workshop Innovation 93

ShepHyken

APRIL 25, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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2011 Workshop Insurance Customer Service Training 102

ShepHyken

JULY 31, 2023

You’re trying to restore the customer’s confidence to continue doing business with you. The future of customer experience is here, and it’s a multi-sensory approach to better service your customers. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Article 62

Article 2023 Customer Service Customer Centricity 62

ShepHyken

JANUARY 1, 2024

They claim that their business is centered around building authentic relationships, which places high value on building customer relationships. Regardless of the type of business you’re in, trust is an important step to building repeat business and customer loyalty. Connect with Shep on LinkedIn.

2024 57

2024 Article Customer Service Social Media 57

ShepHyken

JUNE 6, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

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Workshop Advertising Customer Service Training Consumers 85

ShepHyken

AUGUST 28, 2023

Customer loyalty doesn’t happen by accident, so this idea, a variation of a journey map exercise, will help you understand the customer’s behavior on their way to loyalty. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It can be your best friend.

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2023 Article Customer Service Magazine 62