Education Services Group

OCTOBER 4, 2018

Instead of simply flipping the onboarding switch and leaving your new customer to dangle in the wind to inevitably become just another customer churn stat, invest in purposeful customer onboarding. This approach integrates desired customer outcomes and deep insights about what customers expect from you.

White Paper 53

White Paper Download Customer Success Blog 53

Daniel Group

SEPTEMBER 22, 2022

Delivering excellent CX (customer experiences) is imperative for businesses today. And while most companies would say they do just that, most customers beg to differ! A 2022 white paper sponsored by Emplifi highlighted the importance of providing great CX and how far many companies are from achieving it.

Measurement 52

Measurement Management White Paper B2B 52

Comm100

OCTOBER 25, 2017

[Free Download] How to Deal with Difficult Customers over Live Chat. Knowing the types of difficult customers is the first step to serve them well. Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. Why Are Customers So Rude? Customer Experience Leader.

Download 131

Download White Paper Customers Customer Service 131

Tricia Morris

AUGUST 11, 2015

Going further down the customer-centric path, just 14% analyze social media to understand public attitudes; only 15% use a CRM system; 32% prioritize improvements to high-impact customer interactions and only 15% align employee incentives with customer-centric service. Worse yet, 37% don’t know. What Needs to Change?

Government 81

Government Customer Service White Paper 2015 81

Uniphore

NOVEMBER 11, 2021

So, whether a customer is planning a trip or dealing with an unexpected travel change, they can expect a smooth, highly personalized experience from start to finish. Optimize Customer Interactions With today’s sky-high customer expectations, businesses are under greater pressure than ever to “get it right” when it comes to CX.

Hospitality 52

Hospitality Travel Touchpoint Download 52

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . The growing expectations are inclusive of: 24*7 support. Boosts Customer Service & Loyalty. Quick response.

2020 90

2020 E-support 2018 Hospitality 90

UJET

FEBRUARY 11, 2020

But even with separate channels, the ability to contact someone, share information, and have a personalized interaction are the same regardless of the channel it is happening on. By researching these three verticals, we are able to look at the trends and expectations for differing levels of urgency and customer expectations.

E Commerce 72

E Commerce Brands E-support Transportation 72

Qualtrics

MARCH 2, 2021

When a negative interaction occurs, the feelings people experience are more deeply internalized and remembered than those from good experiences. Your products and services are only as valuable as your customers perceive them to be. Elizabeth Stokoe, British scientist and Professor of Social Interaction, Loughborough University . “We

Customer Service 29

Customer Service Social Media White Paper 2021 29

Comm100

JANUARY 14, 2020

At its core, the digital omnichannel promise is simple; it means supporting customers effectively and cohesively across all digital channels. In customer service, digital omnichannel effortlessly blends digital touchpoints to form a unified view of the customer. Increased customer satisfaction. White Paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 6, 2022

But first, let’s quickly explain what is meant by ‘digital customer experience excellence’. What is digital customer experience excellence? . Digital growth that came out of necessity in 2020 has now become customer preference, and the effects will be seen in the customer support space moving forward.

2022 91

2022 Customer Experience Omnichannel White Paper 91

Comm100

APRIL 6, 2020

But what does ‘omnichannel customer engagement’ even mean? Multichannel customer engagement refers to companies interacting with customers through multiple channels, such as phone, email, and live chat, with each channel managed in its own platform. Offer communication channels that your customers expect you to be on.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. People who interact with such companies feel safe, secure, and pleased in their dealings.

Financial 144

Financial White Paper Books Airlines 144

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. Lead : Person who has expressed some interest in the service. Primary Users.

White Paper 71

White Paper Advertising Sales Social Media 71

Avaya

JANUARY 29, 2019

Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management. Screen Recording – An undetectable back-end process that captures desktop screen activity during customer interactions.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Comm100

JANUARY 14, 2020

At its core, the digital omnichannel promise is simple; it means supporting customers effectively and cohesively across all digital channels. In customer service, digital omnichannel effortlessly blends digital touchpoints to form a unified view of the customer. Increased customer satisfaction. No more shared inboxes.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Comm100

NOVEMBER 6, 2017

This white paper gives you some insights on product grouping, website focus, customer expectations, and live chat measurement that can improve your conversion rate. Have Customers Switch Channels. Forget to Watch out for Trolls, Hackers, and Rogue Employees. Your website design is crucial to Ecommerce success.

Social Media 62

Social Media Customer Service White Paper Airlines 62

Bold360

MARCH 23, 2017

They take up no more room on our devices, and can be interacted with in the same way we might chat with our friends. But if you’re thinking about integrating them into your customer service strategy in the Age of the Customer, here’s what you need to know: Simplicity is Key. which manages expectations from the outset.

Customer Service 58

Customer Service White Paper Download Touchpoint 58

Calabrio

MAY 3, 2017

Contact centers also provide channels for inbound and outbound customer interactions , yet many marketing departments don’t consider them part of their voice-of-the-customer (VoC) mix. Manage customer expectations. And best of all, it’s free; no costly surveys or additional marketing expense required.

Contact Center 40

Contact Center White Paper Advertising Marketing 40

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Better Customer Retention.

Social Media 49

Social Media Customer Service Strategies Customer Service Download 49

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. For many customers, consistency must be a given. Infographics.

Customer Service 62

Customer Service E-support Article Document 62

Comm100

OCTOBER 17, 2017

By arming your business with a quality social media customer service strategy, you can make sure that customers will leave the competition to come to you, not the other way around. Customers Expect It. Most customers who reach out to social media aren’t doing it for nothing – they want a response. Download Now.

Social Media 52

Social Media Customer Service Download Customer Care 52