5 Ways to Optimize Your Customer Feedback Program
Experience Investigators by 360Connext
NOVEMBER 16, 2021
Let’s say your organization has a goal to improve the experience of customers who have been with the company for more than a year. To measure this, Net Promoter Score (NPS) is reported for both new customers and those who have been with the company for 13 months. But that’s exactly what they are.
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