Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.
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ShepHyken
JULY 29, 2020
So be bold with your marketing, your products and your innovations, but be boring when it comes to customer service and experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information, contact 314-692-2200 or www.hyken.com.
ShepHyken
FEBRUARY 24, 2021
Internally, when we reduce friction for employees, we make it easier for them to do their jobs, which has a direct impact on the customer. That brings me to an excellent article posted by Josh Linkner , innovation guru, who wrote about how tiny air bubbles led to a potential $28 billion cost savings. And, who doesn’t want that?
ShepHyken
APRIL 26, 2021
(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. One of the main points is that customer service is becoming the face of a brand. Thank you MattsenKumar!).
ShepHyken
JULY 19, 2021
Standing still at any point means competition, innovation, and more will eventually surpass you. Internal Customer Service: What You Must Know by Gabrielle Pickard-Whitehead. While proper training can put employees on a path to success within an organization, there are many ways in which training efforts can go wasted.
ShepHyken
SEPTEMBER 4, 2019
Innovation must take place to keep both the product and the customer experience relevant. What I can share is that innovation in the customer experience is just as important as product innovation. What will set you apart from your competition is the service and experience you provide.
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