Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Lior is a thought-leader, author, and speaker and has expertise in customer experience and employee engagement. Marketing and thought leadership programs.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

Steve DiGioia

DECEMBER 5, 2016

As some companies grow, they purposely change their shift from customer focused to bottom line focused. For those that are interested in staying focused on the customer, it is more important than ever to hire the right people that fit the customer focused culture. Long term that can be a mistake.

Culture 105

Culture Metrics Workshop Hotels 105

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR.

2020 72

2020 Customer Success Events Workshop 72

Wootric

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations. Jeannie Walters. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

One Millimeter Mindset

OCTOBER 24, 2018

Sometimes the best customer-focused stories are the ones our organization never pays attention to. These stories may come from the middle of the customer experience scorecard pack. Hire me to speak or conduct a workshop at your next corporate or association event. Until it is time to renew their contract. Contact me.

Culture 71

Culture Workshop Leadership Books 71

One Millimeter Mindset

NOVEMBER 12, 2018

To showcase the real value we bring when serving customers, focus on the customer experience value of collaborative storytelling. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Right here, Today.

Workshop 75

Workshop Customer Retention Events Culture 75

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

OCTOBER 4, 2018

When we are not curious about whether an issue impacting customers is, in fact, being addressed, we are irresponsible. So, why not let customer-focused questions move us one millimeter outside our departmental confines and comfort levels? Start serving those valuable customers better and better each day, moving forward.

Workshop 71

Workshop Customers Events Culture 71

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe.

2022 10

2022 Customer Service Social Media Customer Centricity 10

SmartKarrot

JANUARY 5, 2021

Known as the Founding Director at Customer Success Leaders Institute and the CEO at The Customer.Co , Dave’s ideologies and work are ubiquitously respected. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

One Millimeter Mindset

MAY 22, 2019

What customer-focused opportunities are overlooked? How does a self-serving workplace culture fall short, in catalyzing professional development and employee and customer success and retention? Otherwise, employee and customer experiences and outcomes fall short of fueling success and retention. Contact me here.

Culture 63

Culture Workshop Leadership Download 63

One Millimeter Mindset

FEBRUARY 28, 2019

A Potent Human Capital Strategy needs a Potent Customer Retention Strategy [link]. To retain Customers focus on People Value instead of Products [link]. Engage me to deliver one of my Customer Retention keynote speaking programs or workshops for a refreshing change from the same-old stuff.

Customer Retention 66

Customer Retention Blog Workshop Download 66

Kustomer

MAY 26, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Shep Hyken to discuss his book, The Cult of the Customer and the different phases of customer experience. Shep Hyken is a customer service expert and has spent 37 years in the industry. Read More Hide.

Books 52

Books Customers Definition Customer Service 52

One Millimeter Mindset

JANUARY 17, 2019

Furthermore, your colleagues cannot understand what you both can do, together, to better serve customers. And customer-focused solutions fall short of what they might have been. Then, when business systems have their own semantics for commonly-used terms, customers begin to misinterpret your answers to their questions.

Customer Retention 69

Customer Retention Communication Workshop Customers 69

One Millimeter Mindset

FEBRUARY 20, 2019

And, when leadership and management commands and controls, everyone remains safely stuck in place. As a result, customer-focused outcomes are less innovative and nimble in helping customers meet the needs of their own current and future customers. Instead of developing into “far more than.”

Customer Experience 14

Customer Experience Workshop Download Communication 14

One Millimeter Mindset

FEBRUARY 14, 2019

Also, achieving this balance is a leadership skill which includes all internal stakeholders. In addition, positive internal customer experiences are the outcomes of both courage and critical thinking skills in the face of push-back in risk-averse cultures. Babette Ten Haken is a customer retention specialist. Your thoughts?

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Workshop Customer Retention 2019 Leadership 13